Studies show Emotional Intelligence (EQ) is a better predictor of professional success than IQ or technical skills, and is one of the most critical skills employees, managers and organizations must have to compete and succeed. People with higher levels of EQ are consistently high performers and are effective in working with all types of people. EQ affects every aspect of our professional and personal life. Focusing on the importance of EQ and developing EQ skills serves many benefits. Specifically, it affects ones decision-making ability, relationships and health.
This Emotional Intelligence course will give participants the tools to:
Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy.
Understand, use and manage your emotions.
Verbally communicate with others.
Successfully communicate with others in a non-verbal manner.
Identify the benefits of emotional intelligence.
Relate emotional intelligence to the workplace.
Balance optimism and pessimism.
Effectively impact others.
What You Will Cover:
What is Emotional Intelligence
Four skills in emotional intelligence
How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Understand Emotional Meanings
Verbal Communication Skills
Communicating with Flexibility and Authenticity
Non-Verbal Communication Skills
The Signals You Send to Others
It΄s Not What You Say, It΄s How You Say It
Social Management and Responsibility
Benefits of Emotional Intelligence
Articulate your Emotions Using Language
Tools to Regulate Your Emotions
Seeing the Other Side
Self-Management and Self-Awareness
Giving in Without Giving Up
Credits: Certificate of Completion
Course Materials and Services Include:
Self-paced Learning 24/7
Instructor Interaction via Email
Pre-Test and Post-Test
Comprehensive Study Guide
Training Exercises and Quizzes
Quick Reference Materials
Case Scenarios, as appropriate for course
90-day follow-up (Questions & Answers (Q&As) and Return on Investment (ROI) guidance and assistance
Certificate of Course Completion (Upon completion with a Post-Test passing score of 70, and above)
Class Time: Virtual
Course Length on-line:
The online course is self-paced. The trainee can spend as much time as desired on each slide and can stop and start the training at will.
Estimated course training time: 6 hours.
(Time estimate considers time estimated for trainee to complete interactive training exercises.
Onsite training is available for this course.
Our trainers are experience energetic, engaging and enthusiastic learning and development professionals with many years experience as hands-on practitioners in the government, non-profit and private sectors in areas such as training managers, supervisors, managers, executives, mediators, entrepreneurs, etc. They share a passion to use their experiences and skills to enhance individual growth and productivity while supporting business and organizational strategies. They have faced the challenges and can help you develop the real solutions you need to achieve individual and organizational success in todays competitive environment.
Questions During and After the Training
For questions and other communication during the training, email the presenter directly from course, thereby including the slide in question to aid the presenters response. Otherwise, email us directly for a prompt response. Our customers are our top priority and we welcome the opportunity to assist you.