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Communicating With Tact, Diplomacy and Professionalism  

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Seminar Summary:

Build powerful speaking, writing and interpersonal skills (see full course description)


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Training Course Syllabus:

Communicating With Tact, Diplomacy and Professionalism - Communication Training Seminar

In this Seminar

You’ll learn ...

  • How to handle the toughest questions with finesse and polish
  • Techniques for maintaining your composure when you feel like losing your cool
  • How to think on your feet in meetings, interviews and impromptu presentations ... no more regrets over what you wish you´d said!
  • Diplomatic ways to deliver bad news without creating bad feelings
  • And much more!

Are you tired of being intimidated by high-pressure situations and difficult people? Learn how to handle touchy topics, problem people and sticky situations with finesse and skill in this two-day workshop. You´ll feel on top of challenging situations with new confidence in yourself and your abilities once you put this extensive collection of tips, secrets and skills to work.


Day One: 9:00 a.m. – 4:00 p.m.

Communicating under pressure: How to be poised, calm and effective no matter what

  • Why being able to think on your feet—and then communicate effectively—is crucial in today´s workplace
  • What gets in your way? Here´s how to pinpoint and eliminate your communication snags
  • Instant solutions to the most common communication problems
  • How to tell the truth without fear
  • Proven tips for making sure your instructions are clear and understood
  • How focusing on the person´s feelings allows them to "get" your message
  • Responding to questions, even when you don´t know the answer
  • Techniques for handling disagreements
  • What´s your credibility quotient? Gain and maintain respect with these strategies
  • How to capture your listener´s attention and get your point across—even when they´re resistant, upset or angry
  • Excuses, excuses—how they can torpedo your reputation and career
  • How showing others how to please you will make your life easier
  • Don´t shoot the messenger! Diplomatic ways to say "No," deliver bad news and give helpful feedback
  • Phone vs. face-to-face communication—important differences you must be aware of
  • No more "foot-in-mouth" disease—how to avoid saying things you´ll regret

The secrets to getting the Information you want

  • Breaking the ice ... tips for getting a conversation rolling
  • How skillful listening will bring you great power
  • What are the filters you listen through?
  • How to get the information you need ... more quickly
  • Tips on understanding and communicating effectively with different personality types
  • Listening between the lines—identifying the hidden agendas and false signals that lead to misunderstandings
  • And your point is ... ? How to get a "rambler" to cut to the chase
  • 7 body language signs to watch for—and what they mean
  • From angry to agreeable: The 4 steps for handling complaints masterfully
  • When you´re the target—how to handle criticism, barbs and wisecracks
  • The dangers of saying too much ... how to know when to keep your mouth shut
  • He said/she said ... it pays to understand how gender-oriented communication styles differ

Day Two: 9:00 a.m. – 4:00 p.m.

Diplomacy in action: How to manage conflicts and prevent communication problems

  • Where do most problems come from?
  • How being unconditionally constructive is the key to your success
  • The 5 most powerful words in the English language
  • All we want is a little respect ... ways to encourage this all-important practice
  • Sure-fire ways to prevent or reduce defensive behavior
  • The 4 types of questions ... how to know which to use to get the information you need
  • How to deal with hotheads, bad-mouthers, habitual fault-finders and other morale busters
  • Handling other people´s conflicts without getting caught in the crossfire
  • Putting it on paper—writing skills that will see you through touchy situations
  • The do´s and don´ts of documentation ... these guidelines could save your hide!
  • When things get out of hand—techniques for defusing tense or explosive situations
  • "We´re in this together" ... how to turn tough cases into team players
  • Getting to win-win solutions—there´s no reason to have any "losers" in your company anymore

How to be positively persuasive: Getting people to buy into your ideas

  • The secret to projecting an aura of confidence and power
  • Being a person of your word ... how cultivating that reputation gives you great power
  • Negotiation strategies for getting agreement without giving in
  • How to make it easy for a person to change his or her mind
  • When there´s no budging them—how to formulate a Plan B
  • Master the sound bite: How to package concepts and information into memorable nuggets
  • 5 steps to follow to respond to any question successfully
  • Killjoys, skeptics and wet blankets—how to deal productively with even the toughest objections and resistance
  • How to participate in and lead productive meetings
  • Tips and techniques for delivering knockout presentations
  • How to be a great leader—learn to communicate in a way that motivates and inspires

Seminar Time:

Seminar Check-In:  8:15AM  Seminar Program:  9:00AM - 4:00PM each day

Seminar Summary:

Build powerful speaking, writing and interpersonal skills (see full course description)

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