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The Workshop for Personnel/HR Assistants  

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Seminar Summary:

Powerful training for personnel and HR staff (see full course description)


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Training Course Syllabus:

The Workshop for Personnel/HR Assistants Seminar

In this seminar you'll learn...

  • Where to find the best employees for your organization, from job postings to classified ads
  • What you can and can´t ask when interviewing likely job candidates
  • What to look for in every application and resume you read ... both positive and negative aspects
  • How to create detailed job descriptions that accurately portray what your organization expects
  • And much more

The personnel/HR assistant is on the front lines every day in a unique position to control the organization´s legal liability in its employment policies and management practices. Here´s the training that will help them do their jobs more effectively and avoid costly employee claims and legal problems.


Day one: 9:00 a.m. – 4:00 p.m.

Your role in HR

  • How HR departments have evolved from personnel outcasts to companies´ most crucial management partners
  • Why HR sets the tone for your entire organization
  • How to translate your organization´s mission into every HR function
  • The ABCs of managing valuable human resources
  • They´re looking to you: 5 main roles you must fulfill as an HR professional in today´s workplace

What you must know about HR and the law

  • Measure your organization against a checklist of legal hot spots
  • How to avoid discrimination—and how to respond to EEOC charges you may face anyway
  • Handling employees´ medical issues: When and how to use the FMLA
  • What the law says about an employee´s right to privacy, both on and off the job
  • Compliance with federal employment laws may not be enough: What you must understand about state regulations
  • Is pre-employment testing—including random drug screening—worth the risk?
  • Understanding laws that protect older workers, the handicapped and women—and creating policies that enforce those laws within your organization
  • How to comply with government reporting requirements

Administering compensation and benefits

  • Understanding how the difference between exempt and nonexempt employees can affect your organization
  • What the law says about overtime and how to document wages
  • 20 points that will help you determine whether you´ve hired an employee or an independent contractor
  • How unemployment compensation works and who´s eligible to receive it
  • Understanding post-employment compensation such as COBRA and ERISA
  • How to keep up with the constant barrage of options in benefits, insurance and retirement plans
  • How to administer an effective employee assistance program—and how to recognize employees who would benefit from it

Honing your employee relations skills

  • Get new hires off on the right foot with effective employee orientations
  • Why the best companies welcome employee ideas—and how to set up and run an effective suggestion plan for your organization
  • 10 proven methods for keeping employees motivated
  • How to set measurable performance standards, then evaluate employees fairly and effectively against them
  • The essential elements that help employees improve their performance
  • When you must discipline: A checklist for managing negative reactions
  • How to handle employee conflict and keep it from spreading to others
  • Why communication skills are crucial in your job—plus tips on how to work with difficult people

Keeping good records

  • How to determine what information you need in employees´ personnel files and how long you must retain it

  • Keeping records confidential—who can know what and when?

  • Make no mistakes: How to avoid record-keeping errors that could land you in legal hot water

  • Vital steps to take to comply with governmental paperwork requirements, including OSHA and workers´ compensation

  • Simplify some of your most important HR tasks with handy personnel forms


Day two: 9:00 a.m. – 4:00 p.m.


Finding and hiring the best employees

  • Tips for writing winning job ads that attract top-notch applicants

  • The major sources for recruiting employees and the pros and cons of each

  • How to create job application forms that will give you complete—and legal—information

  • Cut through resume hype with these hints for reading between the lines

  • 4 elements you should include to create a complete and effective job description

  • The do´s and don´ts of using temporary agencies

  • How to improve your interviewing success by asking the right questions—and how to avoid the wrong ones

  • Conducting background checks: Proven techniques for getting candid information

  • How to evaluate your candidates and, finally, select the right person to fill the job

When termination Is your only option

  • Important ways to keep the situation under control when you have grounds for immediate dismissal
  • A questionnaire to use to determine whether you should relieve a difficult employee of his or her responsibilities
  • Step-by-step guidelines for professionally conducting a termination meeting
  • They´ve been bad; you must be good—important follow-up you must do once you´ve dismissed a problem worker
  • The most common mistakes managers make when they terminate employees—and how to avoid them
  • How to shield your organization from wrongful discharge suits

Your role as policy maker

  • 4 key rules that will help you enforce personnel policy without ending up in court
  • Should you establish written employee discipline and grievance procedures? The pros and cons to consider
  • How to create an employee manual that clearly and effectively communicates your personnel policies
  • Deciding which policies to include in the manual, how much information employees need and how to word policies to avoid legal liability

Ensuring and enforcing workplace safety

  • How to understand safety issues and regulations, then interpret them for your organization´s employees
  • How to spot the warning signs of a potentially violent workplace situation
  • Emergency! How do you react? Plus, how to avoid actions that typically escalate an already traumatic situation
  • What you should do to help employees after a difficult workplace incident
  • How to recognize the signs of employee burnout—and steps you can take to relieve stress in the workplace

Your future in HR

  • The growing role of computers in tracking employee data, claims processing and government reporting functions
  • How to sharpen your business writing skills to create clear and effective reports, memos and letters
  • Proven techniques for managing time and priorities while juggling your multiple HR roles
  • Why it´s important to take advantage of your organization´s training opportunities to improve your skills and knowledge
  • The benefits of creating networking opportunities with your fellow human resources professionals


Seminar Time:

Seminar Check-In:  8:15AM  Seminar Program:  9:00AM - 4:00PM each day

Seminar Summary:

Powerful training for personnel and HR staff (see full course description)

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