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Exceptional Customer Service  

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Telemarketing, Sales, Customer Service

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Seminar Summary:

The skills taught and learned will boost company’s sales and profitability. (see full course description)

 

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Training Course Syllabus:


Exceptional Customer Service - Customer Service / Sales Training Seminar

Summary

Just servicing customers is not enough. Baker’s Exceptional Customer Service Training Course gives all participants a powerful new insight into client behavior, effective tools, and easy to learn skills for creating lasting client satisfaction, relationships, and repeat business.

This focused, practical seminar is useful for anyone who operates or manages any business or department that deals directly with customers.

To develop, maintain, and expand business, companies must satisfy a complex array of client needs in an environment shaped largely by external forces. This includes competitors seeking a larger piece of the pie and new entrants into the market. Other factors are product innovations, and increasingly insistent calls for improved quality and reduced prices.

These and other elements create heavier demand on customer relations. Successful service is a combination of technical expertise, the ability to manage both information and people, and efficient, productive communication.

Exceptional Customer Service Training Course with its heavy emphasis on audio recorded, and digitally video recorded practice exercises teaches attendees how they can make a difference in maintaining and growing their company’s customer base.
 

Participants will learn to:

  • Train other customer service representatives in proper skill usage
  • Manage customer complaints more effectively
  • Lead a company-wide customer focused strategy
  • Reduce CSR turnover to a minimum
  • Gain valuable insights into client concerns
  • Handle complaints to create lasting relationships with clients
  • Respond appropriately to the emotions of clients and recommend value-building solutions
  • View issues from clients’ perspectives and gain valuable insight into their concerns with an emphasis on service and quality
  • Set high performance standards
  • Transform organizational units from groups into team
  •  

    Class Size: 6-20 (Please note that we can increase the class size for private seminars)

    Length: 1/2 day or 1 day

    Time: 8:30 AM - 5:00 PM

    Seminar Summary:

    The skills taught and learned will boost company’s sales and profitability. (see full course description)

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