Training Course Syllabus:

Growing organizations need capable managers to supervise remote locations.  The internet has made it possible for organizations to employ people literally around the world.  Contact is instantaneous, but real communication isn't as easy.  Despite the many advantages of a workforce located in multiple locations, the managers of such teams require special skills - the skills you will gain at this intensive 2-day program.

Managers who attend this program are able to resolve conflicts quickly and easily; communicate more effectively by phone, e-mail, and in person; and draw the highest contribution from staff members - no matter where they are located.

Gain the leadership qualities required to successfully manage multiple locations. When you're managing staff from a distance, you must make your presence felt by giving directions in an actionable, decisive manner. Your expectations must be clear, and you must be able to delegate. Any skills you need for face-to-face supervision/employee relationships must be even stronger in long-distance relationships.  At this seminar, you will learn how to acquire and project the leadership qualities essential to success.

Learn how to structure your remote team for maximum effectiveness. Discover which productivity measures give you the most accurate read on how your team is progressing, and learn how to encourage self-sufficiency without cutting yourself out of the situation.

Acquire critical thinking skills essential for creative problem solving - on-site or off! You'll gain the skills to understand the type of work climate needed for generating innovative ideas and how to get staff in remote locations to participate in creative problem solving.

Be able to manage conflict in remote teams and encourage positive momentum.  At this seminar, you'll learn how to diagnose the cause of conflict - even from a distance - and defuse or channel it into a positive outcome.  You'll also learn how to train others to deal with conflict effectively using the Manager's Conflict checklist and gain a method for anticipating problems in your remote teams before they erupt into team-damaging situations.

Use the clear communication style essential for successful management from a distance. Find out how to encourage an open exchange of information and viewpoints, and understand how to express your reactions and opinions without intimidating staff. 

Learn the art of interviewing, hiring, and handling performance evaluations.  It's difficult enough to hire the best person when you and your team work in the same location.  That's why at this seminar you'll learn about the different types of interviews successfully used in hiring staff for remotely located teams, gain interviewing techniques that keep your organization out of legal hot water, and discover approaches to performance appraisals that result in positive outcomes.

Be able to motivate your staff from a distance.  Learn the keys to establishing personal accountability and 4 tips for successful long distance coaching.  You'll also gain skills for boosting team morale, and discover free and inexpensive perks you can use to motivate your staff. 

Conquer the stress of managing remotely.  Learn ways to manage stress while traveling and while away from your team and develop a strategy that increases your personal productivity.  You will learn how to differentiate between the urgent and the important and use the Pareto Principle to clarify where you should focus your time and effort.

Seminar Overview

	Gain the strategic advantage of strong leadership skills
	Solve problems creatively and make sound decisions
	Organize your team to maximize self-sufficiency
	Manage conflict to produce positive momentum
	Communication essentials for the manager of multiple locations
	Coaching skills that motivate employees to top performance
	Interviewing, hiring, and reviewing performance for remote locations
	Managing your workday to eliminate stress

CLASS TIME:
Check-In: 8:30 AM Class 9:00 AM to 4:00 PM

Seminar Summary:

Critical skills every remote manager needs to communicate effectively, resolve conflict, and maintain high productivity. (see full course description)

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