Training Course
Syllabus:
How to Communicate with Tact and Professionalism Training Seminar
Look around you. The true leaders in your organization are the people with the
best communication skills.
Coincidence? Hardly. Experts
now agree that the movers and shakers who climb the corporate ladder fastest are
the ones who can relate easily with everyone…present their ideas with conviction
(and charisma)…and emerge from almost every personal interaction on a high note.
Anyone who really wants
to succeed can acquire these communication skills …
Upbringing, education, and
talent aside, all good leaders share the same quality: superior communication
skills. Either through observation, trial and error, or schooling from mentors,
they've mastered the art of "connecting" with people in ways that almost always
yield positive results…
- They realize that diplomacy works far better
than brute force.
- They know how to help people "get it" the
first time.
- They can empathize, and they know how to get
the support they need.
- They don't waste time rehashing instructions
or entering into arguments that go nowhere.
- They listen first and act second — not the
other way around.
After 2 days of
coaching, practice, and critiquing, you'll emerge a far more powerful
communicator.
We'll demonstrate and
drive home the essential skills you need to become a more polished, persuasive
communicator. You'll gain insights into everything from making a good impression
… to motivating people … to intervening in tense situations.
After 2 days packed with one great idea after another, you'll leave amazed at
your new communication skills — and eager to apply everything you've learned.
How to Communicate with Tact and Professionalism Seminar Overview
Day 1 Becoming an exceptional listener
- How to grasp what is not being said — but implied
- The advantages of withholding judgment until the end of a situation
- Easy-to-use reminders that fix your attention on the speaker
- How and when to use open-ended, closed-ended, curiosity, and clarifying
questions
Tailoring a message to fit your audience
- How to break up your message into manageable pieces for maximum impact
- Different strategies for different audiences (staff members, peers, and
supervisors)
- Specific language that prevents mixed messages
- Why you must anticipate what your audience wants — and know how to
provide it
Using nonverbal communication
- How to complement your message with nonverbal communication
- Ways to interpret nonverbal behaviors for a deeper understanding of
what's being said
- How to make sure your verbal message is consistent with your nonverbal
message
Understanding how your behavior influences others
- How to fix situations — not people
- The value of challenging familiar routines and behaviors
- How to uncover hidden agendas, influence outcomes, and overcome
conflicts
Giving and receiving feedback
- How to evaluate criticism — what to take to heart, what you can
safely ignore
- Ways to handle unjust criticism and rejection
- The kind of feedback to use for the fastest results
Day 2 Writing for impact and clarity
- How to enhance your credibility through well-crafted memos,
letters, and e-mails
- The best way to convey rejection and bad news — and still come
out looking good
- Powerful writing techniques that persuade people and affect
outcomes
Connecting with different types of people, from boss to spouse
- How to interact more effectively with your supervisors —
especially your immediate boss
- How to successfully handle a tirade
- Ways to deal with bullies, liars, and other difficult people
Communicating in a diverse environment
- A look at diversity in the workplace — how to keep
differences in age, gender, race, and culture from hindering
communication
- The key to staying focused on outcomes instead of stylistic
differences
- Tips to help you overcome strong emotional responses to
cultural collisions
Boosting your "power of persuasion"
- The first deadly sin of communication — how to resist the
temptation
- How to get the support you need for your projects and
proposals
- The best way to use stories, case studies, and other
anecdotal information
- Why you should build a "trust account" — and when to draw
on it
Framing your message in the positive
- The best way to frame an unwelcome message
- How to say "no" without feeling guilty or upsetting the
other party
- The infectious synergy of positive thinking
Seminar Time:
Seminar Check-In 8:30 AM Seminar Class Time: 9:00 AM - 4:00
PM
CREDITS:
This event is eligible for the following continuing education credits:
CEU: 1.2 credits
CPE: 12 credits
HRCI: 11 credits
PDU: 11 credits
Certificates will be available 10 days after your
event has ended. | 
Email this event...
Find similar training..
Other seminars from CareerTrack Seminars
CareerTrack Seminars
