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Management & Leadership Skills for New Managers and Supervisors  

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Seminar Summary:

A 2-day comprehensive seminar providing essential skills critical to every new manager or supervisor. (see full course description)


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Training Course Syllabus:

Management & Leadership Skills for Managers and Supervisors 2-Day Seminar

You've just been promoted to "manager" — now what?

Getting promoted is a heady experience ... until reality sets in, and you realize you're not quite sure exactly what's expected of you in your new position. You're not alone: Many first-time managers find themselves stepping into their positions feeling apprehensive and ill-prepared. Why? Because it's a lot easier to be a follower than a leader. The skills and talents that made you a valued team player won't necessarily make you a great manager or supervisor.

It's for people like you that this seminar was created

This powerful management and leadership training will make your transition smoother and more successful. You'll use what you learn right away. If a tough problem comes up, you'll know how to handle it. When you're faced with a crisis, you'll react with confidence. You'll be better equipped to keep your people motivated, productive, and on target.

Consider this clinic a crash course for beginning managers

In 2 solid days of practical instruction, we'll demonstrate and drive home the essential skills you'll need to step confidently into a leadership role. You'll gain insights into everything from making a good first impression to motivating people and managing change in the workplace.

The pace will be fast, full of variety, with a lot of information exchanged. To make everything you learn more relevant — and to help make it stick — we'll use a combination of proven training methods, including ...

Trainer-led briefings

Your leader is an experienced management training coach — a skilled facilitator whose two-day goal is to prepare you for the realities of your new role. Through case studies, right way/wrong way demonstrations, and examples drawn from actual workplaces, you'll gain a big-picture understanding of what it means to be a manager in today's workplace. And you'll have the opportunity to get any questions you might have answered on the spot.

Group exercises and discussion

Collaborative learning (sharing your experiences, listening to your peers, working together to find answers) is a highly effective way to gain — and give — knowledge. The exercises and discussions you'll take part in will bring to life the principles and practices you'll need to master as a manager.

Situational practice

"Learning by doing" sharpens any newly acquired skill. These practice drills let you put your new skills to the test by applying them to real-world scenarios. You begin to see how things work, where you need more coaching, what the results look like. Whether you choose to be an observer or a participant, these practice sessions are a key part of your total learning experience.

Learn the most effective and efficient ways to...

  • Solidify your position
  • Prioritize tasks
  • Delegate responsibility
  • Foster accountability and ownership
  • Motivate people
  • Coach individuals and teams
  • Earn trust and respect
  • Assess skills and weaknesses
  • Hire and develop staff members
  • Communicate with peers and superiors
  • And perform practically every other duty expected of you in your new role.

Note: This seminar is exclusively for managers and supervisors new ones, prospective ones and those with some experience but no formal training. You'll soon find that many of your concerns are the same that others are facing, no matter their level of experience. As a result, you are all on common ground and will feel comfortable knowing that you're all there to learn.

Program Overview

In two fast-paced days, you'll gain a solid working knowledge of proven management skills that will serve you well throughout your career


How to avoid "beginner's blunders"

  • How to manage the mountain of information coming at you from every direction
  • Tips on supervising people who are still your friends, but were your equals
  • How to deal with the legacy left by your predecessor, whether you're walking in the shadow of a saint or a tyrant
  • Diplomatic ways to gather intelligence about your work group
  • How to establish a good working relationship with your own supervisor
  • What you can do to minimize surprises

How good are your leadership skills?

  • "Bureaucracy basher," "expediter," and 6 other hats you'll wear
  • Specific ways to strive for and achieve personal excellence as a leader
  • What are your own goals? How to clarify your personal "vision and mission"
  • Are you a leader or a manager? 4 unique qualities that distinguish one from the other

Your role as a "change agent"

  • How to ensure your team understands — and accepts — any top-down directive
  • Ways to help others be proactive about change — so they feel more ownership and less like "victims" of change
  • How to link lofty corporate goals to the people who do the actual work


How to hire, train, and develop a top-notch staff

  • How to come up with a list of qualities that defines your "ideal" candidate
  • The kind of questions to ask in an interview — and answers to look for
  • Common delegation traps every new manager must avoid
  • Tips on matching the person to the job
  • Ways to monitor delegated work without coming across as a meddler

Mastering the art of motivation

  • Goal-setting tips: how to set targets people believe in and will work toward
  • How to use appraisals to reward success, correct subpar performance, and re-energize efforts
  • The 5 elements of effective discipline: ways to use corrective measures without destroying the willingness to change
  • How to deal with reprimands, warnings, and dismissals

How to say what you mean — and mean what you say

  • The best ways to project authority without being overbearing
  • What are you secretly saying? How to recognize the "red flags" of body language
  • Quick tips on becoming a better listener

The power of a positive attitude

  • How attitude affects team performance — assessing your group's present outlook
  • What to do when negativity creeps into your group or into your own thinking
  • Where attitudes come from, what feeds them, and how to control their impact

Seminar Reviews:

"We are energized and looking forward to implementing these practices."

~ Lisa A., School Supervisor | Palomar Institute of Cosmetology


Seminar Time:

Seminar Check-In 8:30 AM Seminar Class Time: 9:00 AM - 4:00 PM


This event is eligible for the following continuing education credits:

CEU: 1.2 credits
CPE: 12 credits

Seminar Summary:

A 2-day comprehensive seminar providing essential skills critical to every new manager or supervisor. (see full course description)

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