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Managers, directors, project leaders of global teams, senior managers and regional team members.


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Seminar Summary:

Master new competencies to meet the challenge of leading a virtual team. (see full course description)


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Training Course Syllabus:

Leading Virtual Teams

Maximize the synergy and productivity of your virtual or remote team

When it comes to the success of a virtual team, the buck stops with the team leader. If managed effectively, virtual teams can increase productivity, help meet organizational goals and improve quality of work. But there are a host of unique challenges to leading virtual and remote teams that can hurt their success.
Get ready to get a proven process and framework to develop the competencies of a virtual leader, and strengthen and enhance the productivity of your virtual or remote team. Learn to leverage the advantages of a virtual team while building trust and making authentic connections with team members. You will then apply and reinforce the learning through case studies, team discussions and other activities led by your expert course leader.


  • Cultivate your virtual leadership presence
  • Strengthen team networks for improved performance
  • Create trust and engagement in a virtual environment
  • Select the appropriate technology for specific types of tasks
  • Take decisive action to manage conflict
  • Leverage generational, cultural and geographical differences to create positive team impact
  • Build a solid foundation to coach and provide feedback virtually
  • Plan and facilitate a successful virtual meeting


  • Identifying challenges in leading virtually
  • Increasing awareness of your personality style and its impact on virtual leadership
  • Assessing the strengths and improvement areas of your team members
  • Recognizing the unique differences between building virtual, remote and co-located teams
  • Creating and sustaining trust in a virtual team
  • Recognizing levels of engagement and increasing them
  • Understanding how different technologies support virtual work
  • Appreciating generational differences in the way people operate
  • Assessing team member communication in the absence of visual cues
  • Managing conflict among team members
  • Defining fundamental cultural differences in communicating
  • Explaining the components of the AMA Coaching Module
  • Evaluating how you conduct all phases of leading your virtual meetings against best practices


Experienced managers, leaders, and project managers who are currently leading virtual teams and are seeking to enhance their overall performance as virtual leaders, as well as those who will be moving into a virtual leadership role in the future.

Special Feature

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Learning Objectives

• Identify Team Needs for Relationships, Tasks, and Technology, Based on Team Member Distance
• Identify Best Practices for Managing Performance and Conflict at a Distance
• Define the Cultural Impacts of Leading Virtually
• Use Best Practices for Building and Maintaining Trust and Connections in Virtual and Remote Teams
• Apply Appropriate Coaching Skills in a Virtual Environment
• Identify Tips and Best Practices for Facilitating Virtual Meetings and Influencing Others
• Develop Action Plans to Apply Learning to Your Workplace

Leading Virtual Teams—What’s Different?

• Define Types of Virtual Teams
• Define the Unique Needs of Virtual Workers
• Define What It Takes to Lead a Virtual Team
• Identify Virtual Leadership Challenges
• Identify Team Needs Based on the Virtual Leadership Challenges

Building and Maintaining Trust in Virtual Teams

• Define the Components of Trust
• Identify the Leader’s Role in Creating and Sustaining Trust
• Assess Trust Needs for Different Types of Virtual and Remote Teams
• Understand the Need for “Swift Trust”

Leading and Facilitating Virtual Communication

• Demonstrate Techniques for Frequent, Authentic and Transparent Communications
• Demonstrate Principles for Choosing Technology for Support Virtual Work
• Define Fundamental Differences in Communicating
• Identify Best Practices for Managing Conflict in Virtual Teams

Managing the Performance of Virtual Teams

• Identify Virtual Performance Management Challenges
• Describe Best Practices for Performance Management in Virtual Teams
• Match Performance Management Needs of Team Members to Tools and Techniques for Managing Performance Virtually

Coaching in a Virtual Environment

• Explain All the Components of the GROW Model of Coaching
• Use Key Skills for Listening and Questioning
• Effectively Use Tools and Techniques to Coach Virtually

How to Facilitate Meetings and Influence Others

• Identify Pre-Meeting Tips and Best Practices
• Identify Meeting and Post-Meeting Tips and Best Practices
• Demonstrate Effective Meeting Facilitation Skills
• Describe Nine Influence Strategies and How to Apply Them in a Virtual Environment

Putting It All Together—Case Studies, Problem Solving and Best Practices

• Identify Major Opportunities for Increasing the Effectiveness of Your Team
• Gain Insight into a Challenge You Are Having and What to Do About It
• Develop a Plan or Tool to Address Your Challenges

This course is approved for GSA cost.  Request GSA Cost



Seminar Time:  9:00 AM-5:00 PM (last day ends at 4:30 PM)

Seminar Summary:

Master new competencies to meet the challenge of leading a virtual team. (see full course description)

print this agenda print agenda for the Leading Virtual Teams  training seminar

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