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Dealing with Difficult Situations Audio Conference  

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Seminar Summary:

Manage your responsibilities with tact, poise and polish using these speaking, writing and interpersonal communication skills. (see full course description)

 
 

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Training Course Syllabus:


Dealing With Difficult Situations Audio Conference

Touchy topics, problem people, sticky situations—we’ve all encountered challenges like these and felt flustered and unsure about what to say or do. Yet there are those individuals who don’t stammer or get upset—they keep their cool and smoothly sail through the most difficult situations. Wondering how these “diplomats” do it? This audio conference will answer the question.

You’ll feel confident and on top of challenging situations once you put these tips, secrets and skills to work. Learn how to deal with people when they’re at their worst, find solutions without blaming anyone, avoid saying things you’ll regret, stay unconditionally neutral when involved in other people’s conflicts and much more. Enroll in this audio conference and learn how to think on your feet, maintain control, know what to say in tough situations—and take your communication skills and career to the next level.

Here’s a preview of all that you’ll learn:

  • Where do most problems come from?
  • Tips on understanding and communicating effectively with different personality types
  • Sure-fire ways to prevent or reduce defensive behavior
  • Handling other people’s conflicts without getting caught in the crossfire
  • How to deal with hotheads, bad-mouthers, habitual fault-finders and other morale busters
  • “We’re in this together” … how to turn tough cases into team players
    When things get out of hand—techniques for defusing tense or explosive situations
  • Getting to win/win solutions—there’s no reason to have any “losers” in your company anymore


Audio event plus CD recording*: Just $448 (You save $50!)
Audio event Only: Just $249
Audio CD recording*: Just $249

* Each of our live audio conferences is recorded. CD recordings may be purchased when you register for a live event ($50 savings when you do), or you may purchase the CD recording separately. CDs are available 14 – 21 days after the event.

When you sign up for a SkillPath audio conference or webinar, your registration fee entitles you to one conference phone-line/webinar connection. Buy as many connections as you need and the number of people joining you to learn on each connection is totally up to you! Your single connection covers unlimited participants, and includes a workbook in pdf format each participant can print out to use. The convenience of concise training dealing with important business issues presented right in your own office or conference room—and for one low price—simply can’t be beat. You can count on SkillPath to present only the most up-to-date skills you can use right away to take the next step up your career ladder.

Conference start times:
2 p.m. Eastern
1 p.m. Central
12 p.m. Mountain
11 a.m. Pacific
10 a.m. Alaskan

Seminar Summary:

Manage your responsibilities with tact, poise and polish using these speaking, writing and interpersonal communication skills. (see full course description)

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