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Who should attend Becoming a Customer Service Superstar Audio Conference
Anyone dealing with customers or wanting to improve their interpersonal skills in dealing with difficult people.
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Becoming a Customer Service Superstar Audio Conference  

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Seminar Summary:

Super service techniques that’ll make you shine (see full course description)

 
 

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Training Course Syllabus:


Becoming a Customer Service Superstar—Get Primed for the Climb! Audio Conference

Customers today have greater demands and higher expectations than ever. No wonder you sometimes feel overwhelmed at the daunting task of providing truly excellent customer service all the time. Ready to learn new skills? Do an attitude makeover? Get a dose of inspiration? This audio conference will not only boost your day-to-day effectiveness—it will give you a tremendous edge when it comes to giving the superstar performance your customers and organization expect.

Angry, irrational, upset and abrasive customers—bring them on! With the techniques you’ll learn here for keeping customers super-satisfied, you’ll welcome challenging personalities—it’s your chance to blow your horn and get recognized for the vital asset you are to your company. Learn how to create the kind of service persona that puts customers at ease, earns their trust and makes them feel good—whether on the phone or face to face. Enroll now in this audio conference, discover how to ramp up your performance to super-star level—and start enjoying your job a whole lot more.

Here’s a preview of what you’ll learn:

  • How to make an immediate good first impression
  • How to make your voice sound as friendly as a smile
  • What words and actions signal a “ready to help” attitude that makes customers feel good
  • What specific words and phrases make customers trust and like you
  • How you say it is just as important as what you say—how to hear yourself as others hear you
  • How to deal with unhappy, irrational, angry and upset customers
  • How to spot opportunities for turning complaining customers into lifetime customers
  • How to increase sales and profitability through good customer service
  • How to wind up every customer transaction on a positive note


Audio event plus CD recording*: Just $448 (You save $50!)

Audio event Only: Just $249
Audio CD recording*: Just $249

 

* Each of our live audio conferences is recorded. CD recordings may be purchased when you register for a live event ($50 savings when you do), or you may purchase the CD recording separately. CDs are available 14 – 21 days after the event.

 

When you sign up for a SkillPath audio conference or webinar, your registration fee entitles you to one conference phone-line/webinar connection. Buy as many connections as you need and the number of people joining you to learn on each connection is totally up to you! Your single connection covers unlimited participants, and includes a workbook in pdf format each participant can print out to use. The convenience of concise training dealing with important business issues presented right in your own office or conference room—and for one low price—simply can’t be beat. You can count on SkillPath to present only the most up-to-date skills you can use right away to take the next step up your career ladder.

 

Conference start times:
2 p.m. Eastern
1 p.m. Central
12 p.m. Mountain
11 a.m. Pacific
10 a.m. Alaskan

 

Purchase Audio CD for only $249.00 Now

Seminar Summary:

Super service techniques that’ll make you shine (see full course description)

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