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Highly Effective Criticism and Discipline Skills for Managers and Supervisors  

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Seminar Summary:

This essential one-day workshop teaches you how to handle performance problems positively, without arousing resentment or hostility. You'll learn everything you need to know to tackle employee problems head-on...tactfully, fairly and legally (see full course description)

 
 

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Training Course Syllabus:


Program Description

Highly Effective Criticism & Discipline Skills for Managers & Team Leaders is an essential one-day workshop that teaches you how to handle employee performance problems in a positive manner, without arousing resentment or hostility. You'll learn everything you need to know to tackle challenging employee behavior issues head-on ... tactfully, fairly and legally.

You'll discover how to address poor performance while still leaving the employee's self-esteem intact, as well as how to gain a sincere commitment from the employee to improve. You'll gain proven tips for successfully dealing with constant complainers, rule-breakers, slackers and other problem employees. In addition, you'll learn the keys to disciplining compassionately without being a pushover.

In just one day of intensive training, you'll gain management skills and solutions you'll use to transform employee behavior and improve performance for years to come. Do yourself, your people - and your career - a favor by attending this powerful workshop!
 

What You’ll Learn
 

  1. Approach non-performers in a way that earns their trust
  2. Discipline compassionately, without being a pushover
  3. Develop a solid plan for performance improvement
  4. Gain a sincere commitment from employees to improve
  5. How to address poor performance and still leave the employee's
    self-esteem in tact
  6. What to do with team members who require constant attention
  7. How to inspire enthusiasm in an employee who doesn't seem to be motivated by anything
  8. Tips for dealing with "hostiles," "complaints" and unresponsive team members
  9. The difference between criticism that enhances further performance and criticism that causes even more problems down the road
  10. Simple ways you can keep the negativist's attitude from spreading
  11. When and how warnings should be issued
  12. Why people don't do what they're supposed to do in the first place
  13. How to know whether your performance standards and systems are encouraging unwanted behavior
  14. Facts about data gathering-how to make sure you have your ducks in a row before you address a performance issue
  15. Managerial "don'ts" you need to avoid
     

Who Should Attend
 

  • New team leaders who want to get an edge up by learning important skills that translate into real results
  • Established team leaders who want solid direction and creative ideas for addressing and overcoming specific team challenges
  • Any team leader who hasn't participated in leadership training in more than a year ­ because highly successful leaders know ongoing skill development is critical to ongoing leadership success

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Workshop Agenda
 

  • Performance tracking: an appraisal checklist
  • Nonperformers
  • Developing a solid plan for performance improvement
  • Systems that enhance future performance
  • Performance reviews and team success
  • Managing employee behavior
  • Disciplining compassionately
  • Tackling problems head-on: a plan

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Your Satisfaction Is GUARANTEED!

At National Seminars, our #1 goal is to give you the tools you need to succeed. That's why every seminar, conference and training resource we offer is 100% guaranteed. Every time.

Seminar Summary:

This essential one-day workshop teaches you how to handle performance problems positively, without arousing resentment or hostility. You'll learn everything you need to know to tackle employee problems head-on...tactfully, fairly and legally (see full course description)

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