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Who should attend How to Troubleshoot & Maintain PCs
Anyone responsible for maintaining computers/PCs
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Seminar Summary:

Master the tools and techniques critical for keeping PCs at optimal performance (see full course description)


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Training Course Syllabus:

How to Troubleshoot & Maintain PCs Training Seminar

Computers are supposed to make your life easier, right?

So why is it that you find yourself wasting your time, with your workday at a standstill, waiting for some technical support person to explain why your PC suddenly can't find the video card? Some days, it seems like you spend more time getting your PC to work than actually working, doesn't it?

Now, help is on the way!

In this two-day, hands-on workshop, you'll learn the fundamental troubleshooting skills required for resolving common hardware and software problems, adding memory and expansion cards (like video cards and network adapters), and even disassemble and reassemble a PC!


We'll walk you through the techniques and processes you'll need to improve performance and operation.

  • Partition and format a hard drive
  • Add memory to increase your performance
  • Protect your PC against destructive viruses
  • Control pesky and intrusive pop-ups and notices
  • Optimize hard drives to improve performance
  • Restore a crashed PC
  • Upgrade your PC's central processor
  • Utilize built-in Windows utilities to troubleshoot hardware and software problems

When you get back to the office, you'll be a pro at keeping your PC — and everyone else's — up and running. And, best of all, you can finally eliminate the need for those overpriced technical support services!

Attend this powerful hands-on workshop and gain the skills you need to avoid time-wasting — and budget-blowing — downtime due to pesky PC problems. You — and everyone in your office — will be glad you did!


How to Troubleshoot & Maintain PCs — Seminar Overview

Find Out "What's Under the Hood"

  • An overview of your PC's components — Learn how to tell a NIC card from a motherboard
  • Tips for avoiding critical missteps that could fry your PC's circuits
  • How to make sense of the PC alphabet soup — RAM, ROM, DRAM, SIMMS, DIMS, and USB ports
  • The lowdown on your PC's brain — system bus types, chipsets, and BIOS

Configure PC Hardware Components to Maximize Performance

  • Calculating your PC's performance potential: how to assess your processor's capacity
  • Can you get more "oomph" out of your PC with a RAM upgrade, or are you "maxed out"?
  • Is your PC storing your data in the worst possible place? Find out here!
  • How running a defrag can dramatically improve your PC's speed and performance
  • Does your PC have what it takes to hook up to crucial components? Need-to-know considerations when looking at PCs and peripherals
  • Insider techniques you can use to preserve precious hard drive space

Learn the Basics of Hardware Troubleshooting

  • Crucial components you need to create a professional PC repair kit
  • HANDS-ON LAB: Best practices for disassembling and reassembling your PC
  • Could a sudden power surge cripple your PC? Find out the simplest way to prevent unexpected damage
  • Simple, time-saving tests you can perform to determine whether a malfunction is hardware- or software-related
  • A 3-step method for isolating troublesome peripherals

Troubleshoot Common Software Problems

  • Windows woes: how your operating system can be its own worst enemy
  • 4 crucial steps to take every time a software problem is encountered
  • Virus Alert: What to do immediately when you suspect infection
  • How to side step the most common causes of PC crashes
  • Isolating resource conflicts: what to do when drivers collide
  • When all else fails … how to reformat a hard drive and reinstall your operating system correctly

Optimize Your System Software to Improve Performance

  • Helping your PC "think" faster with performance enhancing CMOS and BIOS configurations
  • Browsing the Web can bring your PC to its knees: Find out how two simple configuration changes can prevent slow downs
  • The number one source of PC performance problems
  • How to build a "software toolkit" of critical utility programs
  • HANDS-ON LAB: Creating a "rescue disk" you can use to salvage a crashed PC
  • Where to find the latest patches, fixes, and updates you need to keep your PC bug- and virus-free

Discover the Step-by-Step Guide to Computer Upgrades

  • Can you rebuild it? Can you make it better than it was? Find out how to assess your PC for hard drive, processor, and memory upgrades … and discover what — if any — peripherals it can handle
  • HANDS-ON LAB: Get ready for your next RAM upgrade by installing memory chips
  • Don't buy a PC that's instantly obsolete! What to look for when purchasing new equipment

Higher System Programming Modes that Improve Performance

  • When you should NOT use sleep mode
  • The ABCs of your FAT
  • How to optimize instant access systems
  • Why boot sequence makes a difference, and the best way to change it
  • WARNING: Don't touch that BIOS until you know this important technique
  • HANDS-ON LAB: How to modify the BIOS and optimize boot sequence

The Many Uses of Power Management

  • Power management: more than just hibernation
  • The truth about surge protectors
  • Are you using the right uninterrupted power source?
  • HANDS-ON LAB: Techniques for adding and configuring new LPT and COM ports

Preventing and Resolving Conflicts

  • Slave/master configuration — what not to do
  • Understanding IRQ settings to avoid conflicts
  • Understanding IRQ, DLL, CMOS, DOS, and more
  • Device manager tips that end configuration problems
  • Getting your hard drive up to maximum speed
  • The RAID principle
  • How to handle multiple physical drives
  • Tricks for preparing and installing a second hard drive
  • HANDS-ON LAB: Fool proof techniques for uninstalling and reinstalling peripherals



Seminar Check-In: 8:30 AM    Seminar Class 9:00 AM to 4:00 PM

Seminar Summary:

Master the tools and techniques critical for keeping PCs at optimal performance (see full course description)

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