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Who should attend Interpersonal Skills For Leaders
Administrators, Supervisors, Managers, Department head, Business Owner.
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Interpersonal Skills For Leaders  

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Seminar Summary:

This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. (see full course description)

 
 
 

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Training Course Syllabus:


Interpersonal Skills For Leaders Management Seminar

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

What you’ll learn in our workshop:

Verbal Communication Skills
-Listening and Hearing: They Aren’t the Same Thing
-Asking Questions
-Communicating with Power

Non-Verbal Communication Skills
-Body Language
-The Signals You Send to Others
-It’s Not What You Say, It’s How You Say It

Making Small Talk and Moving Beyond
-The Four Levels of Conversation

Moving the Conversation Along
-Asking for Examples
-Using Repetition
-Using Summary Questions
-Asking for Clarity and Completeness

Remembering Names
-Creating a Powerful Introduction
-Using Mnemonics
-Uh-Oh…I’ve Forgotten Your Name

Influencing Skills
-Seeing the Other Side
-Building a Bridge
-Giving In Without Giving Up

Bringing People to Your Side
-A Dash of Emotion
-Plenty of Facts
-Bringing It All Together

Sharing Your Opinion
-Using I-Messages
-Disagreeing Constructively
-Building Consensus

Negotiation Basics
-Preparation
-Opening
-Bargaining
-Closing

Making An Impact
-Creating a Powerful First Impression
-Assessing a Situation
-Being Zealous without Being Offensive

Wrapping Up
-Words from the Wise
-Review of Parking Lot
-Lessons Learned
-Completion of Action Plans and Evaluations

Course details:
-1 day course
-Check in: 8:30am
-Standard Workshop Times: 9:00am to 4:00pm
-Dress Policy: Business Casual
-Snacks and Beverage (Morning & Afternoon): Provided
-Lunch: Not provided

Certification:  Each participant receives a Certificate of Completion at the end of the seminar.

Your Trainer(s):
Our trainers are experienced training professionals, and uniquely qualified to help you build your skills and expertise to deliver real world solutions to your real world business challenges because they have been Supervisors, Managers and even Plant Managers who have successfully lead several thousand employees. They have faced the challenges you are, can help give you the real solutions you need to your real opportunities.

Questions after the training:
If you have questions or need further help specific to the training you received, we encourage you to email us your question, and our team will review and give you personal feedback and help you work through whatever opportunity you are facing.

100% Money Back Guarantee
We are confident that our professional developmental training courses will benefit you that we are willing to offer a 100% money back guarantee for our workshops. If you´re not completely satisfied by the lunch break we´ll give you a full and complete refund no questions asked.

All we ask is that you return all your course materials when you let our facilitator know. Your refund of the registration fee will be issued to back to you, within one weeks of the workshop date. We offer this guarantee to you because we believe in the results that can be achieved when you apply the knowledge you will learn from our facilitators and from our workshops.

Workshop Code of Conduct
In order to give every participant the opportunity to maximize their opportunity for learning, all course participants must adhere to the following workshop expectations:
1) Be punctual,
2) One conversation at a time,
3) Challenge Ideas not individuals/Criticizing others is not tolerated
4) Show respect for others by listening to their point of view
5) Different opinions are welcome
6) Stay on Topic
7) Set Cell phones to vibrate/minimize interruptions
8) Everyone participates
9) Start and Finish on time
10) Have fun!

In the unlikely event that a course participant is unacceptably disruptive to the rest of the participants, they will be asked to leave. They will be expected to maintain professionalism and do not further interrupt the workshop and the other participants. The workshop fee will not be reimbursed.

Copyright 2011. SG Leadership Group Inc. All rights reserved.

Seminar Summary:

This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. (see full course description)

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