How to Deliver Effective Online
Customer Support Webinar
- Customer Service/Support Sales Webinar
1-Hour CareerTrack Webinar
Online chat is one of the most popular methods of communication among
customer service providers. Unlike telephone calls where you can gauge
your response based on tone of voice, online chat requires an ability to think
quickly and solve customer problems without the benefit of a direct
Online chat continues to grow as a customer service delivery method. There is
a big difference, though, between chat and other communication methods. This
webinar gives you the skills you need to communicate both positively and
As a customer service professional, you are on the front lines,
representing your organization as the face of the company in the eyes of your
customers. Do you have the tools you need to succeed?
In this one-hour webinar, How to Deliver Effective Online Customer Support,
- Key factors for successful online chat
- How to keep the conversation flowing
- Scripted and hot key responses
- Ways to avoid online mistakes that can cost your company customers
- Business writing skills
- And much more!
Who will benefit?
This webinar is designed for customer service professionals who communicate with
customers using online chat.
Don't lose another customer due to poor online customer support. Sign up today
to learn the ins and outs of online interaction with customers and watch as your
customer satisfaction goes through the roof!
WEBINAR Start Time: 1-Hour CareerTrack Webinar
2 pm Eastern
1 pm Central
12 pm Mountain
11 am Pacific
10 am Alaskan
9 am Hawaiian
and CD (Save
$150!) - US $248
- US $199
Only - US $199
Immediately following the Webinar, the phone line
will be opened up to conference participants who wish to submit questions to our
speaker, time permitting.