Lean Service: How to Serve Customers Better, Faster and Cheaper
Time IS money. It's the money you spend delivering a product or service. It's the money your company loses when a customer decides your service is too slow. It's the money that seeps from your bottom line when your processes are inefficient.
Lean Service is the way to recapture time and money for your organization. Based on methods created by Toyota, Lean Service is a common-sense approach to streamlining operations and improving customer service. It is applicable both in service-oriented businesses (e.g. healthcare, retail, government, etc.) and in the back office operations of manufacturing companies (e.g. accounting, research, sales, etc.)
Lean Service focuses on the removal of waste any activity or by-product that is not necessary to deliver the product or service your customer values. Removing waste or muda shortens service times, increases capacity and reduces operational costs. It also improves the working environment for staff members by making work easier to perform.
At its heart, Lean is about process flow. Lean techniques optimize processes:
- Execution Results are achieved without rework, delays, handoff failures
- Balance Customer value is delivered on time without excess paperwork and overtime
The perfect Lean process is 100% efficient and in sync with customer needs/demand.
In this seminar, You Will Learn How To:
- Map process value streams to capture flow, cycle time and failure points
- Identify and eliminate muda (waste and non-value-added activities)
- Use kaizen events to measure and improve processes
- Failsafe execution with poka yoke and 5S techniques
- Efficiently deliver value to internal and external customers