Call Center Training - Webinar
A well-trained Call Center is the heart of any operation. Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses. Call Center Training will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.
This webinar is designed to give you the convenience of the professional training you want, presented to you in your own office or workstation. Time and expense management is critical. Build the skills you need to become even more effective and efficient, without losing your valuable time traveling and the added expenses of offsite training.
What you’ll learn in our 3 hour webinar:
· Define and understand call center strategies.
· Defining Buying Motives
· Getting beyond the gate keeper
· Controlling the call
· Dealing with difficult customers
· Proper phone etiquette and effective listening
· Tools available for you
· Identify different types of buying motivations.
· Create SMART Goals.
· Familiarize myself with strategies that sharpen effective communication.
· Speaking like a S.T.A.R.
· Closing techniques
· Set benchmarks and defining improvements
- When you sign up for our Webinar, your registration fee entitles you to one webinar connection.
- You will receive a PDF copy of the course workbook , a summary quick reference sheet, as well as a certificate of course completion
Webinar Only: Just $189
Webinar recording CD Only*: Just $189
Webinar plus CD recording*: Just $338 (You will save $40!)
You can purchase a CD recording when you register for a live event or if you want to, you can chose to purchase only a recording of the event. These CD’s will be shipped to you 2-3 weeks after the Webinar.
Our trainers are experienced training professionals, and uniquely qualified to help you build your skills and expertise to deliver real world solutions to your real world business challenges because they have been Training Managers, Supervisors, Managers, Executives and Plant Managers who have successfully lead large facilities. They have faced the challenges you are, and can help give you the real solutions you need to your real opportunities.
Questions after the training:
If you have questions or need further help specific to the training you received, we encourage you to email us your question and our team will review and give you prompt personal feedback and help you work through whatever opportunity you are facing.
Webinar start times:
2:00 p.m. Eastern
1:00 p.m. Central
12:00 p.m. Mountain
11:00 a.m. Pacific
10:00 a.m. Alaskan