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Register online, by phone (800) 349-1935,or fax (800) 712-5569
Who should attend Effective Telephone Communication Skills for Receptionists Webinar
This course is designed for receptionists, secretaries, customer service representatives and anybody who wants to learn effective telephone skills for every situation.
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This course is designed for receptionists, secretaries, customer service representatives and anybody who wants to learn effective telephone skills for every situation.

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Seminar Summary:

Build a better foundation for a great customer experience (see full course description)

 
 
 

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Training Course Syllabus:


Effective Telephone Communication Skills for Receptionists Webinar

1-Hour CareerTrack Webinar

The foundation for great customer service is a customer's first impression when they call your organization. In many businesses, that first contact is with the receptionist. It is the receptionist's role to make the first impression and shape the interactions a customer will have over time with your organization. Simply put, presenting a professional image during that first call is essential. Making customers feel well informed and appreciated on their first contact is the key to success.


In this one-hour webinar, you will learn skills and techniques to succeed, including:

  • How to make the best possible first impression
  • Ways to use the best possible words to convey the right message and attitude
  • Listening skills to make your customers feel listened to and respected
  • Conveying a professional image on the telephone
  • How to handle difficult callers
  • And much more!
     

Who will benefit?
This course is designed for receptionists, secretaries, customer service representatives and anybody who wants to learn effective telephone skills for every situation.

Put your best foot forward and learn the most effective ways to conduct yourself over the phone. Sign up today to learn the tips, tricks and techniques to make the best first impression and keep customers happy.


WEBINAR Start Time: 1-Hour CareerTrack Webinar

2 pm Eastern
1 pm Central
12 pm Mountain

11 am Pacific
10 am Alaskan
9 am Hawaiian

 
Webinar
and Digital Download - US $149
Webinar Only - US $99
Webinar Digital Download Only - US $99

Q&A Session

Immediately following the Webinar, the phone line will be opened up to conference participants who wish to submit questions to our speaker, time permitting.

Seminar Summary:

Build a better foundation for a great customer experience (see full course description)

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