Effective Telephone Communication Skills
for Receptionists Webinar
1-Hour CareerTrack Webinar
The foundation for great customer service is a
customer's first impression when they call your organization. In many
businesses, that first contact is with the receptionist. It is the
receptionist's role to make the first impression and shape the interactions a
customer will have over time with your organization. Simply put, presenting a
professional image during that first call is essential. Making customers
feel well informed and appreciated on their first contact is the key to success.
In this one-hour webinar, you will learn skills and techniques to succeed,
- How to make the best possible first impression
- Ways to use the best possible words to convey the right message and
- Listening skills to make your customers feel listened to and respected
- Conveying a professional image on the telephone
- How to handle difficult callers
- And much more!
Who will benefit?
This course is designed for receptionists, secretaries, customer service
representatives and anybody who wants to learn effective telephone skills for
Put your best foot forward and learn the most effective ways to conduct
yourself over the phone. Sign up today to learn the tips, tricks and techniques
to make the best first impression and keep customers happy.
WEBINAR Start Time: 1-Hour CareerTrack Webinar
2 pm Eastern
1 pm Central
12 pm Mountain
11 am Pacific
10 am Alaskan
9 am Hawaiian
and Digital Download - US $149
- US $99
Webinar Digital Download
Only - US $99
Immediately following the Webinar, the phone line
will be opened up to conference participants who wish to submit questions to our
speaker, time permitting.