Training Course
Syllabus:
Front Desk Management Webinar
1-Hour CareerTrack Webinar
The receptionist is the first, and sometimes only, person guests will meet.
Because of this, the tasks required of a receptionist are plentiful and
require a great deal of skill. Successful receptionists must be both an
excellent communicator and a strong administrator and must also be able to
comfortably interact with individuals representing all professional levels.
In this one-hour Webinar, we'll talk about the challenging role of
the receptionist position and how to keep your organization running smoothly
from the front desk. Casual observers might think the receptionist only
answers the phone, but that couldn't be further from the truth!
In this information packed hour, we'll discuss:
- Creating a lasting first impression
- Customer service and listening skills, including dealing with difficult
people
- Telephone communication skills, email etiquette and building rapport
through body language
- Handling multiple priorities
- Stress management techniques
- And much more!
Who will benefit?
Anyone in a front-line role dealing with customers and visitors will benefit
from this training.
Your role at the front desk encompasses many tasks. Be sure you put your best
foot forward as the face of your organization by attending this Webinar. You and your organization will benefit.
Webinar Start Time: 1-Hour CareerTrack Webinar
2 pm Eastern
1 pm Central
12 pm Mountain
11 am Pacific
10 am Alaskan
9 am Hawaiian
Webinar with Digital Download - US $149
Webinar Only - US $99
Webinar Digital Download Only - US $99
Q&A Session
Immediately following the Webinar, the
phone line will be opened up to conference participants who wish to submit
questions to our speaker, time permitting. | 
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