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Who should attend Communication Strategies (presented in partnership with H. Harvell Consultants)
This training is a must-attend for people who want enhance communication and relationship management skills.
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Seminar Summary:

Communication influences all aspects of your daily life-from interaction with the stranger on the street, to workplace, spouse, friends, etc. This course will help you understand different communication techniques and how to use them most effectively. (see full course description)

 
 
 

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Training Course Syllabus:


Communication Strategies (presented in partnership with H. Harvell Consultants) - Communication Seminar

Communication is a complex process. The way you communicate is a reflection of who you are and the way you establish relationships with those around you. It is the key to how you sell ideas, build rapport and influence others and has the power to build or destroy relationships and influence your every interaction.

This Communication Strategies Course will help participants understand the different methods of communication and how to use them most effectively.

How You Will Benefit:

• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop your non-verbal and para-verbal communication skills
• Use the STAR method to speak on the spot
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Adeptly converse and network with others
• Identify and mitigate precipitating factors
• Establish common ground with others
• Use “I” messages

What You Will Cover:

The Big Picture
• What is Communication
• How Do We Communicate

Basic Verbal Communication Skills
• Varying the Pitch of Your Voice
• Using Tone to Your Advantage
• Monitoring Your Speed

Advanced Verbal Communication Skills
• Speaking Like a STAR

Non-Verbal Communication Skills
• Body Language
• The Meaning of Gestures

More on Listening
• A Word from President Roosevelt
• Being an Active Listener
• The Signals You Send to Others

Asking Good Questions
• Open Questions
• Closed Questions
• Probing Questions

Using Appreciative Inquiry
• The Four Stages
• The Purpose of AI
• Examples and Case Studies

Bringing People to Your Side
• A Dash of Emotion
• Plenty of Facts
• Bringing it All Together

Making Small Talk
• Level One: General Topics
• Level Two: Sharing Your Ideas and Thoughts
• Level Three: Sharing Your Experiences

Overcoming Common Barriers
• Language Differences
• Cultural Differences
• Different Place, Same Time

Credits:

Certificate of Completion

Registration Fee:
$185 (regularly $395)

Save another 10% - register for 4 or more courses
For groups: Every fourth Registrant attends for free.

Tuition Covers:

• Comprehensive Training Manual
• Training Exercises and Quizzes
• Quick Reference Materials
• Certificate of Course Completion

Class Time:

Check-In: 8:15 a.m.
Workshop: 9:00 a.m. – 5:00 p.m.

Trainers

Our trainers are experience energetic, engaging and enthusiastic learning and development professionals with many years’ experience as hands-on practitioners in the government, non-profit and private sectors in areas such as training managers, supervisors, managers, executives, mediators, entrepreneurs, etc. They share a passion to use their experiences and skills to enhance individual growth and productivity while supporting business and organizational strategies. They have faced the challenges and can help you develop the real solutions you need to achieve individual and organizational success in today’s competitive environment.
 

Seminar Summary:

Communication influences all aspects of your daily life-from interaction with the stranger on the street, to workplace, spouse, friends, etc. This course will help you understand different communication techniques and how to use them most effectively. (see full course description)

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