Training Course
Syllabus:
Bill Capodagli Presents Customer Service - The
Disney Way Webinar - Customer Service Webinar
Program Description:
At Disney, every contact with a customer offers a
chance to shine. Disney calls these contacts “Moments of Truth” … the
opportunities to create everlasting positive impressions! And, because the
company demands excellence as an organizational absolute, even its fiercest
competitors acknowledge that Disney is simply the best customer-centric company
on the planet!
Now you can learn how to inspire that level of customer service passion in your
own organization by joining us for Customer Service — “The Disney Way”!
Learn the Keys to Dazzling Customer Service in Just One Hour!
Attend this one-hour training session and learn Disney’s formula for customer
service brilliance. You’ll gain invaluable ideas that your company can
immediately implement to amazing effect.
You’ll also learn insider secrets about how Disney requires — and receives —
customer-focused behavior from every employee … from top executives to part-time
staff. You won’t want to miss that!
Produce a "Show" for Your Customers and They’ll Thank You for It Forever!
Walt Disney knew that every aspect of his business was “show” business, and
every moment spent with a customer meant that the employee was “onstage.” By
perfecting the art of customer relations, Disney built a record of customer
loyalty, satisfaction, and repeat business that became legendary.
Join us and you’ll learn how to capture this enthusiasm for customer service
throughout your organization. Your team will learn how to put on a “show” that
brings customers back again and again and again!
Disney’s Success Can Be Your Success — Don’t Miss This Training
So what are you waiting for? Learn how to support your business and your
customers with the same level of excellence — join us for Customer Service —
“The Disney Way” now!
What You’ll learn when you attend Bill
Capodagli Presents Customer Service - The Disney Way Webinar …
- Disney’s No.1 unbreakable rule for providing
the ultimate customer service
- How Walt Disney’s version of ”show“ business
is the perfect tonic for what ails your business
- Identifying the “Moments of Truth” in your
organization and ensuring nobody ever misses one again!
- The hidden — and not-so-hidden — costs for
your company of even a single poor customer service experience
- How to use a little bit of Disney’s “pixie
dust” to create your own customer-centric organization
- Are you overlooking the first step in creating
great service? Find out here.
- How to gain complete buy-in for your new
customer service vision and values from everyone up and down the corporate
ladder
- 5 keys to creating “magical” moments for your
customers
Meet Your Speaker — Bill Capodagli
A serious student of excellence, Bill Capodagli has a thriving success story of
his own. The original edition of The Disney Way, which Capodagli co-authored,
was awarded the coveted “Best Business Book of the Year” by Fortune magazine and
published in eight languages. He is also the co-author of The Disney Way
Fieldbook, which provides action plans for instilling Disney’s vision into any
company, complete with diagnostic exercises, practice sessions, proven advice,
and insightful questionnaires. Capodagli also co-authored the popular book,
Leading at the Speed of Change: Using New Economy Rules to Invigorate Old
Economy Companies.
The prolific best-selling author has nearly three decades of expertise in
management consulting and corporate research. As managing partner of Capodagli
Jackson Consulting, he brings dynamic managerial experience and graduate-level
teaching experience to the firm.
Ever practical, Capodagli’s style is also passionate and hard hitting. He is
currently the most requested speaker in the United States on Walt Disney’s
original success and leadership principles. This webinar is a rare opportunity
to hear directly from Capodagli.
“This book is about the real magic: Stimulating and harmonizing the collective
energy of your people.” — Ken Blanchard, best-selling author of The One Minute
Manager.
*In case of emergency, we will substitute an equally qualified trainer.
Webinar Time: Webinars last 60-90 minutes
2:00PM ET
1:00PM CT
12:00PM MT
11:00AM PT
Q & A Session!
Upon enrolling in the webinar, you will have the opportunity to submit your
questions via e-mail. Time permitting, your trainer will address questions from
webinar participants. Many questions will be addressed in the Webinar itself.
Others will be addressed in the supporting materials that will be available
exclusively to webinar participants.
Your confirmation will be delivered via e-mail, so an e-mail address is
required for registration.
Within 2-3 business days after registering for a National Seminars Training
webinar, you’ll receive an email with specific instructions, a Web link, and a
unique enrollment ID that you’ll use to connect to the webinar. |
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