How To Effectively Handle Customer Complaints
Webinar - Customer Service Webinar
Gain powerful, creative strategies for
handling complaints and maximizing customer retention …
Fielding complaints can be the hardest part of working with customers.
It’s frustrating, stressful, and difficult. You never know when a complaint will
happen, how angry the customer will be, how large the problem will be, or if you
can even come up with a solution.
What makes your job even tougher: Today’s customers are smarter and more
demanding than ever! If they feel like they aren’t being heard or getting the
solutions they want, they’ll go somewhere else and take everyone they know with
Effectively handling and resolving customer complaints is vital to your
organization’s success. That’s why How to Effectively Handle Customer Complaints
will be the most important training you’ll get this year!
You’ll get proven steps and techniques for handling customer complaints quickly
and effectively — and build unbreakable customer loyalty in the process! What’s
more, you’ll have the skills you need to think quickly and confidently on your
feet. You’ll be amazed at how much happier you AND your customers will be.
Don’t miss this truly unique opportunity to gain skills that’ll help you
transform your unhappy customers into your biggest fans. Register for this
webinar right now!
Angry customers tell up to 20 OTHER PEOPLE when they are unhappy about the
service they receive!
What You Will Learn in the How To Effectively
Handle Customer Complaints Webinar:
Defusing the Situation
- Specific phrases you can say to calm different
types of customers
- Convincing customers you can and will do
something to solve their problems
- Cutting through emotions to get the facts you
need to solve the problem
- Ensuring the customer feels “heard” and why
it’s essential for resolving the complaint
Resolving the Complaint
- Defining the problem and its complexity
- How optioning can help you solve their
problems and retain them as customers
- Dealing with customers who only want to talk
- Tactfully handling a situation when the
customer caused the problem
- How to avoid getting drawn into an argument
- Step-by-step actions you must take to regain a
customer’s trust and dedication
- Show customers you sincerely value their
business, without sounding sappy or melodramatic
- 4 phrases that let customers know their
satisfaction is and remains your top priority
- Why complaining customers are valuable
resources … and how to reward them
Webinar Time: Webinars last 60-90 minutes
Q & A Session!
Upon enrolling in the webinar, you will have the opportunity to submit your
questions via e-mail. Time permitting, your trainer will address questions from
webinar participants. Many questions will be addressed in the Webinar itself.
Others will be addressed in the supporting materials that will be available
exclusively to webinar participants.
Your confirmation will be delivered via e-mail, so an e-mail address is
required for registration.
Within 2-3 business days after registering for a National Seminars Training
webinar, you’ll receive an email with specific instructions, a Web link, and a
unique enrollment ID that you’ll use to connect to the webinar.