Customer Service Redefined: A Customer-Centric Approach Seminar training classes conferences & workshops presented by National Seminars Training Group register for training on FindaSeminar.com

Home

Add your seminars

Training Calendar Creator Seminar Venues Training Provider Directory
 

New Seminar Search:  

 

Helpful links

find similar training...
Search by state...
Customer Support


Do you need help finding the right class, date, or location or other assistance?

Request information about upcoming training seminars workshops and conferences in   and other cities listed on FindaSeminar.com Submit a support request and receive a prompt reply.

We guarantee this National Seminars Training Group training seminar

We are an authorized partner of National Seminars Training Group

 

Price protection. The price to attend Customer Service Redefined: A Customer-Centric Approach is set by the training providerThere is no added charge for our services.

We honor most training provider coupons
*.   Call  a representative to see if your discount coupon applies.


Privacy. Your personal information won't be shared with anyone but the training provider National Seminars Training Group.


Security. When you register for this seminar on FindaSeminar.com your personal data and payment information is safely collected and processed using secure SSL encryption technology.

Flexibility. FindaSeminar.com offers you three ways to register for Customer Service Redefined: A Customer-Centric Approach seminar by National Seminars Training Group.
Register online, by phone (800) 349-1935,or fax (800) 712-5569
Who should attend Customer Service Redefined: A Customer-Centric Approach
Students, employees, managers, supervisors, business professionals
Reviews
Write and read National Seminars Training Group reviews and reviews about the training seminar Customer Service Redefined: A Customer-Centric Approach on the Seminar News Network and the Training News Network.
 

Frequently asked questions and registration options for the training seminar Customer Service Redefined: A Customer-Centric Approach

 
Find Training Near You
Use our clickable map to find training near you
Use Our Clickmap
 
hotel seminars meeting space directory
hotel meeting space training facilities restaurant and lodging

 
 
 

request on site training details for the Customer Service Redefined: A Customer-Centric Approach seminarRequest on site training

Customer Service Redefined: A Customer-Centric Approach  

 Email information about this seminar Customer Service Redefined: A Customer-Centric Approach by National Seminars Training Group to yourself your manager or associatesEmail this event... View and register for other training seminars like Customer Service Redefined: A Customer-Centric Approach by National Seminars Training Group on FindaSeminar.com See similar training.. Find and register for other training seminars by National Seminars Training Group on FindaSeminar.com Other seminars from National Seminars Training Group

By:

training seminars by National Seminars Training Group National Seminars Training Group   

For:

Students, employees, managers, supervisors, business professionals

Cost:   

see Registration info for seminar cost, group discount etc.

Seminar Summary:

A customer-centric approach to customer service in the modern age (see full course description)

 
 
 

 Seminar / Training class dates & locations

 

 

No seminar dates for this event are currently scheduled.  Please use the seminars search box above or choose one of the following additional training search options to find similar training.

Providers course catalog

Find seminars by state

Find seminars by city

Request on site training

Use Advanced Search


 

 
 

print the agenda print agenda for the Customer Service Redefined: A Customer-Centric Approach seminar

 

Training Course Syllabus:


Customer Service Redefined: A Customer-Centric Approach - Customer Service Seminar

Program Description:

Every day, it is easier for customers to research your competitors ... to discover what others are offering in terms of value, pricing, and quality. For customers to take their business elsewhere with a quick phone call or a click of a mouse.

Here’s the bright side: there’s a direct correlation between great customer service and customer loyalty. In fact, customer service is so important, 86% of consumers are willing to pay more for a better customer service experience! It’s clear: the key to prosperity in today’s world is customer service.

The definition of exceptional customer service has changed.

The advent of the social media age has created new expectations and a new model for customer interaction. Customers don’t simply want their problems fixed or their orders handled ... they want to be valued. They’re no longer content to be a number or name in your system ... instead, they want to build personal connections with the organizations they deal with. They want to be known.

When you attend Customer Service Redefined, you’ll develop a customer service toolkit that will help you create the personal interactions customers are looking for. You’ll discover how to get to the heart of the matter — what your customers are really looking for from you. You’ll learn how to create a great impression even when you can’t deliver exactly what they want. You’ll experience the power of customer advocacy, and learn how to create positive interactions your customers want to talk about!
 

Customer Service Redefined Agenda:

Developing Customer Rapport: Creating an Instant Connection

  • Creating a great impression through your introduction
  • How your attitude comes through – and how to channel a positive one, every time
  • Using tone and volume modulation to increase the effectiveness of your voice
  • 3 great ways to personalize your interaction
  • Frame your message in powerful and positive ways – even when dealing with negatives
  • The incredibly powerful impact of mirroring customer word choices

Understanding What the Customer Really Wants

  • Techniques for recognizing and finding out what a customer really wants and expects
  • How to make absolutely sure you and the customer are on the same page
  • Information-gathering techniques to help you quickly get to the heart of the matter
  • The importance of clarifying – and how to tactfully make sure there are no misunderstandings

Viewing Your Organization From Your Customer’s Perspective

  • How to take a step back and look at your organization with fresh eyes
  • Understanding your customers – who they are and what they want
  • Straight from the source: strategies for collecting customer feedback
  • Common complaints, misunderstandings, and other red flags that tell you things just aren’t working
  • Looking for patterns in customer service interactions
  • Speaking to a supervisor: when and how to escalate a customer’s interaction on a positive note

Phone Skills for the Customer Service Professional

  • Simple phone etiquette tips – and why it matters so much
  • 3 phone behaviors customers hate most – and how to avoid them
  • Speaking with a smile: how to convey your enthusiasm and positivity through your voice
  • Conversation closers: tips for ending the call on a positive – and professional – note
  • Making sure you hit your mandatory objectives – without alienating or frustrating your customer

Communication Essentials for Customer Service and Beyond

  • Keep it simple: how to make your key points clearly and concisely
  • Active listening techniques that help you connect
  • How to communicate to the customer with confidence and knowledge
  • Documentation and reference strategies that make each customer feel memorable and valued
  • Strategies for communicating up the chain of command when you’re seeing recurring issues

Turning Difficult Customers Into Die-Hard Fans

  • Simple phrases that can calm down upset customers – so you can start fixing the issues
  • The BEST way to help customers understand your hands are tied – and getting them to compromise
  • Staying calm and collected in the face of an angry or irate customer
  • How to diplomatically help a customer realize that he or she is wrong – and great ways to help them save face
  • 9 stress busters that will alleviate tension, so you can stay calm and cool under pressure

Special Section: Customer Service in the Digital Age

  • Shrinking the world: how social media has changed expectations and interactions
  • Generational attitudes and modern customer service
  • Monitoring your organization via social media channels – so you know what issues to expect
  • Keeping online interactions professional, polished, and yet still sincere
  • Why you should actively seek out unhappy customers online – and the BEST ways to respond
  • Maintaining professionalism in an online environment – and the 3 things you should NEVER do!
  • When you can handle an issue online – and how to gracefully redirect the customer to a traditional format when you need to

Seminar Time:

Seminar Check-In:  8:30AM  Seminar Program:  9:00AM - 4:00PM

Credits:

Our training seminars offer Continuing Education Credits (based on contact hours) upon completion. Credits are issued by Rockhurst University Continuing Education Center, Inc. according to the guidelines set forth by IACET. Please note that Continuing Education Credit approval is at the discretion of your licensing board; not all seminar topics are approved by all boards. Contact your licensing board or agency for specific information relating to your profession

Seminar Summary:

A customer-centric approach to customer service in the modern age (see full course description)

print this agenda print agenda for the Customer Service Redefined: A Customer-Centric Approach training seminar

 view dates and locations for this seminar

 

 
 
 National Seminars Training Group training and seminar course catalog

Click any title to view upcoming National Seminars Training Group training event dates and locations, class syllabus and other seminar details

 

     
 

 
     

 

  Also try the advanced seminar search tool

   FindaSeminar HomeComputer Training

unix training
training classes

 © 2002-2018 FindaSeminar.com™ All Rights Reserved.  Terms of Use |  Privacy Policy |  Training News Network