Training Course
Syllabus:
Giving and Receiving Feedback and Constructive
Criticism - Management / Leadership, Personal Development Seminar
Program Description:
Give vs. Receive: There’s a Big Difference, and It’s Important to Master
BOTH!
Every time two or more people get together to discuss anything in the workplace,
an opportunity exists to either build relationships or damage them. So when it
comes to discussions that require absolute clarity (feedback) and/or potentially
sensitive subjects (criticism), it’s important that you are skilled enough to
handle whatever comes your way ... regardless of which side of the table you
happen to be sitting at.
We developed the Giving and Receiving Feedback and Constructive Criticism
seminar to help you handle yourself professionally and effectively in every
situation you face. Regardless of your title, there are basically four distinct
roles you play when it comes to feedback and criticism, and each requires a
different effort and strategy from you. Here’s a glimpse of what you’ll learn in
this training that will make you both a better GIVER and RECEIVER of feedback
and criticism ...
GIVING FEEDBACK: The rules of giving feedback are pretty clear – make
sure the person receiving the message knows what you’re saying and why you’re
saying it.
Effectively communicating feedback to achieve those goals isn’t always easy ...
especially when the message is complex or the receiver isn’t listening. We’ll
show you the techniques that’ll help you get your message across effectively
every time.
RECEIVING FEEDBACK: When you’re receiving feedback from others, it’s your
job to make sure that you completely understand what they’re saying and why
they’re saying it ... as well as what you’re supposed to do next.
At this seminar you’ll learn how to ask probing and clarifying questions to make
sure you understand and can act upon the feedback in appropriate ways ... even
if the person delivering feedback is flat-out lousy at making him- or herself
clear!
GIVING CRITICISM: When it comes to giving criticism, you must focus on
making that criticism 100% constructive. Egos are fragile and important
relationships are on the line.
You can’t afford to be wishy-washy and have your message go unheard, nor can you
afford to damage relationships by offering scathing criticism. There’s a fine
line here and it’s one you don’t want to cross! In this training, you’ll learn
how to give honest, helpful criticism in a way that builds understanding and
cooperation.
RECEIVING CRITICISM: Hands down, this is the hardest challenge you face
in the workplace. The simple truth is that sometimes you’re going to receive
criticism that may be well-intentioned, but that feels like someone is pelting
you with a ton of bricks. That’s when your professionalism is put to the test.
This doesn’t mean you have to take anything anyone dishes out, but it does mean
that you need to be strong enough to not overreact and smart enough to probe for
the real message. We’ll show you how to do that when you attend this seminar!
Giving and Receiving Feedback and Constructive Criticism Agenda:
I. Handling Personalities
- Develop a sense of trust and open the lines of
communication so feedback becomes a part of the culture
- Deliver criticism and feedback to a variety of
personality styles
- Adapt your communication approach to meet
others’ needs, not your own
- Protect people’s egos, fragile or large
II. Handling Emotions
- Keep from crossing the line between
constructive and destructive criticism
- Use succinct, specific language to deliver
messages with sensitivity and generosity
- Listen and respond with empathy and respect
- Help others change their thinking from victim
to controller
III. Constructing the Message for a Variety of
Situations
- Give one-on-one feedback or criticism
- Give feedback or criticism to a group or team
- Give feedback or criticism to a peer
- Give feedback or criticism to a boss
IV. Receiving Feedback and Criticism With
Grace
- Learn to listen first and react later
- Look for the truth in every message, theirs
and yours
- Separate the messenger from the message to
maintain positive relationships
- Practice receptive posture and other
nonverbals
- Convey genuine gratitude
Seminar Time:
Seminar Check-In: 8:30AM Seminar
Program - 9:00AM - 4:00PM |
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National Seminars Training Group
