Creating A Customer-Focused Culture: Lessons
From Leaders Webinar- Sales / Customer
As a manager, one of your goals is to keep your
customers satisfied. But what steps are you taking to keep your employees
motivated to do the same? You need to create an environment that motivates
employees to want to take care of customers.
Creating a Customer Focused Culture: Lessons from Leaders is a course that
provides a fresh approach to getting employees excited about customer
satisfaction. Designed to help you get your team onboard when it comes to
building a customer centric environment, you’ll learn what it takes to provide
amazing customer service, how to get your employees motivated, and what’s worked
— and not worked — for other companies.
Make customers your main focus and watch your profits soar! Purchase this
A Look At Your Agenda:
- Establish the expectations of outstanding
- Communicate the culture you want to create
with your employees
- Develop a customer focused culture by creating
an experience for both the employee and the customer
- Empower employees to serve
- Discover what leaders do consistently to
inspire the desired culture
- The Art of the Apology — respond successfully
when things go wrong
- Lessons that can be learned from the nation’s
Webinar Time: Webinars last 60-90 minutes
Q & A Session!
Upon enrolling in the webinar, you will have the opportunity to submit your
questions via e-mail. Time permitting, your trainer will address questions from
webinar participants. Many questions will be addressed in the Webinar itself.
Others will be addressed in the supporting materials that will be available
exclusively to webinar participants.
Your confirmation will be delivered via e-mail, so an e-mail address is
required for registration.
Within 2-3 business days after registering for a National Seminars Training
webinar, you’ll receive an email with specific instructions, a Web link, and a
unique enrollment ID that you’ll use to connect to the webinar.