Training Course
Syllabus:
Communicating With Tact & Finesse Webinar -
Communications / Personal Development Webinar
Program Description:
Communication is the one thing that can make
or break your career.
One communication blunder and your reputation is trashed. And let’s face it:
people simply don’t forgive and forget when we say the wrong thing.
Think about it. Communication sets the stage for how you get work done through
others ... how you get what you need ... how you forge relationships that will
propel you forward.
Without solid communication skills, none of those things are possible. Instead,
you’re facing conflict ... stress ... misunderstandings ... and frustration
(just to name a few). With so many opportunities riding on what you say, you
simply must have solid, effective communication skills. That’s where this
workshop comes in.
You’ll learn:
•The art of diplomacy — keys to communicating
with difficult people and in tough situations
•How to eliminate confusion — communicate clearly in a way that eliminates
misunderstandings
•Secrets to building rapport — get your point across without appearing pushy
•Active-listening skills — master the most undervalued communication tool
Get the secrets you need to be a powerful, confident communicator for when it
matters MOST to you and your career.
A Look At What You'll Learn:
- Communicate clearly to avoid misunderstandings
and confusion
- Motivate, influence, develop rapport, and gain
instant respect throughout the company
- Why you need diplomacy and tact in today’s
demanding workplace
- How to effectively communicate with difficult
personalities
- Get your body language in sync with your
message
- Keep your composure and confidence in tough
situations
- Develop your listening skills — a
misunderstood and underused part of the communication equation
- Ways to tactfully communicate criticism and
bad news or in conflict situations
Webinar Time: Webinars last 60-90 minutes
2:00PM ET
1:00PM CT
12:00PM MT
11:00AM PT
Q & A Session!
Upon enrolling in the webinar, you will have the opportunity to submit your
questions via e-mail. Time permitting, your trainer will address questions from
webinar participants. Many questions will be addressed in the Webinar itself.
Others will be addressed in the supporting materials that will be available
exclusively to webinar participants.
Your confirmation will be delivered via e-mail, so an e-mail address is
required for registration.
Within 2-3 business days after registering for a National Seminars Training
webinar, you’ll receive an email with specific instructions, a Web link, and a
unique enrollment ID that you’ll use to connect to the webinar. | 
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