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Who should attend Advanced Skills for Administrative and Executive Assistants
Administrative Assistants, Executive Assistants, Personal Assistants, Secretaries
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Administrative Assistants, Executive Assistants, Personal Assistants, Secretaries

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Seminar Summary:

The course involves the development of skills and knowledge that the job of an adminstrative assistant demands. These include developing social intelligence, flexibility, management skills, people management skills, business writing skills, and prioritizing tasks. (see full course description)

 
 
 

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Training Course Syllabus:


Advanced Skills for Administrative and Executive Assistants
 
The pdtraining Advanced Skills for Administrative and Executive Assistants teaches competency in a variety of skills such as effective management abilities, organizing capabilities, writing skills for creating important business documents, communication skills, minute-taking, and computer software.
 
This allows time for participants to practice, and helps them to retain the new skills and knowledge they developed during the classes. This comprehensive training course offers practical skills in understanding how to implement the new knowledge in a workplace.
 
Learning Outcomes - Advanced Skills for Administrative and Executive Assistants
 
After completing this course, participants will have learned to:
 
Adapt to the manager’s needs and style of working
Take initiative when needed
Develop social intelligence
Develop basic business acumen
Understand the importance of office management
Listen actively
Prepare for changes and surprises
Manage others and keep them on track
Keep minutes
Manage meetings expertly
Understand and use email protocol
Develop computer and communication skills
Develop phone and voicemail etiquette
Develop confidentiality
Understand and use social media management
Handle difficult people and situations
 
Course Outline - Advanced Skills for Administrative and Executive Assistants
 
Foreword:

 
During this course, participants engage in learning in theory and practice the duties of an adminstrative assistant. This interactive course includes activities to enhance learning and the development of practical skills.
 
The course involves the development of skills and knowledge that the job of an adminstrative assistant demands. These include developing social intelligence, flexibility, management skills, people management skills, business writing skills, and prioritizing tasks.
 
Suggested Pre-requisite:  Foundation Advanced Skills for Administrative and Executive Assistants Training Course
 
Advanced Skills for Administrative and Executive Assistants - Lesson 1
Getting Started Workshop Objectives
Pre-Assignment
 
Advanced Skills for Administrative and Executive Assistants - Lesson 2
Working with Your Manager Adapting to Their Style
Anticipate Their Needs
Getting Your Responsibilities Defined
When to Take the Initiative
Case Study
Lesson Two: Review Questions
 
Advanced Skills for Administrative and Executive Assistants - Lesson 3
Administrative Soft Skills Social Intelligence
Basic Business Acumen
Office Management
Active Listening
Case Study
Lesson Three: Review Questions
 
Advanced Skills for Administrative and Executive Assistants - Lesson 4
Effective Time Management Calendar Management
Prepare for Changes and Surprises
Keeping Others on Track
Urgent / Important Matrix
Case Study
Lesson Four: Review Questions
 
Advanced Skills for Administrative and Executive Assistants - Lesson 5
Meeting Management Creating an Agenda
Keeping Minutes
Keeping the Meeting on Time
Variations for Large and Small Meetings
Case Study
Lesson Five: Review Questions
 
Advanced Skills for Administrative and Executive Assistants - Lesson 6
Tools of the Trade (I) Email Protocol
Office Machinery
Computer and Software Skills
Communication Skills
Case Study
Lesson Six: Review Questions
 
Advanced Skills for Administrative and Executive Assistants - Lesson 7
Tools of the Trade (II) Phone and Voicemail Etiquette
Word Processing
Business Writing
Internet Research
Case Study
Lesson Seven: Review Questions
 
Advanced Skills for Administrative and Executive Assistants - Lesson 8
Being an Effective Gatekeeper Filtering Data and Information
Learn to Say No
Dealing with Difficult People
Recognize the Tricks
Case Study
Lesson Eight: Review Questions
 
Advanced Skills for Administrative and Executive Assistants - Lesson 9
Organizational Skills Prioritizing Your Workload
Goal Setting
Plan for Tomorrow, Today
Staying on Track
Case Study
Lesson Nine: Review Questions
 
Advanced Skills for Administrative and Executive Assistants - Lesson 10
Confidentiality Guidelines Your Confidentiality Duty
Be Diplomatic and Discreet
Keeping Data Secure
What to Do in Sticky Situations
Case Study
Lesson Ten: Review Questions
 
Advanced Skills for Administrative and Executive Assistants - Lesson 11
Special Tasks Project Management
Trade Shows
Interacting with Clients
Social Media Management
Case Study
Lesson Eleven: Review Questions
 
Advanced Skills for Administrative and Executive Assistants - Lesson 12
Wrapping Up Words from the Wise
Lessons Learned


Details:

Training Seminar Time: 9:00 AM - 4:30 PM
Small classes, average 5 people, max 16
Pay on Invoice or by Credit Card

Included:

Lunch & Refreshments

Certificate


Available as Online Training:  The pd Training H.I.V.E.    Request more information

 

The pd training H.I.V.E. (Hands On Instructor-led Virtual Classroom Experience) gives participants the great instructor-led training experience without having to travel to the training room. The participants chat and collaborate with their trainer and each other - just like any other class.


Key Benefits:

Online Instructor led Training - Benefits
Development of hands-on skills
Collaboration in Breakout sessions
Demonstrations
Online polls and quizzes
 

Seminar Summary:

The course involves the development of skills and knowledge that the job of an adminstrative assistant demands. These include developing social intelligence, flexibility, management skills, people management skills, business writing skills, and prioritizing tasks. (see full course description)

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