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Who should attend Business Etiquette & Professional Conduct Training
Any adult learner interested in improving their skills
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Business Etiquette & Professional Conduct Training  

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Seminar Summary:

in this training course, you will learn how to carry yourself professionally by building knowledge of business etiquette. (see full course description)

 
 
 

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Training Course Syllabus:


Business Etiquette & Professional Conduct Training Course
 
Creating a professional and favorable impression with a client, a business partner, or a superior requires specific knowledge on how to politely converse, introduce others, invite others, etc. In a multi-cultural setting, it is important to make preparations to engage every person successfully.

The pdtraining Business Etiquette & Professional Conduct Training Course offers practical techniques to create an impression and build rapport with others in business meetings, over the phone, in writing emails, and in semi-professional gatherings.

Learning Outcomes - Business Etiquette & Professional Conduct Training Course

By the end of this training course, participants will:

Understand what etiquette is & why it's important
Learn strong, professional social skills including: effective introductions
    creating a good first impression with the "3 C's"
    minimize nervousness in social situations
    master the art of memorizing names
    learn the 3 steps to effective handshakes
    enumerate the 4 levels of conversation
    understand place settings, napkin etiquette & basic table manners
    understand the protocol for ordering in a restaurant, handling alcohol during a business meal, paying the bill & tipping

Master professional office conduct including: etiquette in relation to open plan & cubicle environments
    working out of the office
    do's and don'ts in meetings
    eating at work

Master the fundamentals of email etiquette
Acquire telephone etiquette fundamentals
Learn how to dress for success
Gain valuable insight into international etiquette
 

Course Outline -Business Etiquette & Professional Conduct Training Course

Foreword:

Professional conduct and good business etiquette have never been more important. Traditional structures and communication methods are changing. However, etiquette and professionalism are still important within the business and with external clients. During this training course, you will learn how to carry yourself professionally by building knowledge of business etiquette.


Business Etiquette & Professional Conduct Course - Lesson 1
Networking for Success Creating an Effective Introduction
Making a Great First Impression
Minimizing Nervousness
Using Business Cards Effectively
Remembering Names

Business Etiquette & Professional Conduct Course - Lesson 2
Professional Introductions The three-step process
The four levels of conversation
The Handshake

Business Etiquette & Professional Conduct Course - Lesson 3
Professional Office Conduct Open Plan and Cubicle environments
Working out of the office
Eating at Work
Meeting Do's and Don'ts

Business Etiquette & Professional Conduct Course - Lesson 4
Business Email Etiquette Professionalism & emails
Proper and improper use for forwarding and CC
Grammar, flaming and netiquette
Top 5 technology tips

Business Etiquette & Professional Conduct Course - Lesson 5
Business E-Mail Etiquette Addressing your Message
Grammar and Acronyms
Top Five Technology Tips

Business Etiquette & Professional Conduct Course - Lesson 6
Eating Out Ordering in a Restaurant
About Alcoholic Beverages
Paying the Bill
Tipping

Business Etiquette & Professional Conduct Course - Lesson 7
Telephone Etiquette Developing an Appropriate Greeting
Dealing with Voice Mail
Mobile Phone Do's and Don'ts

Business Etiquette & Professional Conduct Course - Lesson 8

The Written Letter Thank You Notes
Formal Letters
Informal Letters

Business Etiquette & Professional Conduct Course - Lesson 9
Dressing for Success The Meaning of Colors
Interpreting Common Dress Codes
Deciding what to Wear

Business Etiquette & Professional Conduct Course - Lesson 10
International Etiquette General Rules
Important Points
Preparation Tips


Details:

Training Seminar Time: 9:00 AM - 4:30 PM
Small classes, average 5 people, max 16
Pay on Invoice or by Credit Card

Included:

Use of 10.1 Android Tablet included

Lunch & Refreshments

Certificate


Available as Online Training:  The pd Training H.I.V.E.    Request more information

 

The pd training H.I.V.E. (Hands On Instructor-led Virtual Classroom Experience) gives participants the great instructor-led training experience without having to travel to the training room. The participants chat and collaborate with their trainer and each other - just like any other class.


Key Benefits:

Online Instructor led Training - Benefits
Development of hands-on skills
Collaboration in Breakout sessions
Demonstrations
Online polls and quizzes
 

Seminar Summary:

in this training course, you will learn how to carry yourself professionally by building knowledge of business etiquette. (see full course description)

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