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Who should attend Communicating Across Cultures Training Course
Any adult learner interested in improving their skills
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Communicating Across Cultures Training Course  

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Seminar Summary:

During this training course, participants will develop an increased awareness of the skills necessary to develop cross-cultural interaction. (see full course description)

 
 
 

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Training Course Syllabus:


Communicating Across Cultures Training Course

Due to globalization, working environments have changed. To gain a competitive edge, organizations are implementing cultural work practices that integrate people from different cultures.

The pdtraining Communicating Across Cultures Training Course assists in understanding foreign cultures, teach ways to overcome cultural barriers, methods to avoid conflicts and discomfort, and find common ground. The course trains you to communicate effectively in meetings, on the telephone and through emails. Developing skills in breaking cultural barriers and building healthy relationships will help you to feel at home even when you are away.
 

Learning Outcomes - Communicating Across Cultures Training Course

By the end of this training course, participants will:

  • Examine cultural diversity
  • Identify methods of communicating effectively and appropriately with people from different cultures
  • Describe cultural differences in business protocol
  • Identify methods for creating high-performing, cross-cultural teams
  • Describe strategies for conducting successful multicultural negotiations
  • Explore ways of effectively resolving conflict in other cultures

Course Outline - Communicating Across Cultures Training Course

Foreword:

Most attitudes and behaviors are conditioned by culture—values, assumptions and perceptions that are instilled early in life and are expressed in the way we behave and interact. As these differences are deep and intuitive, they can easily lead to misunderstandings and miscommunication.

Nowhere can this be more detrimental than in an international/multicultural workplace, where misunderstandings based on culture can make or break lucrative business deals, international mergers, and any other kind of cross-cultural relationship beneficial for personal and professional growth.

During this training course, participants will develop an increased awareness of the skills necessary to develop cross-cultural interaction, including building personal credibility, delivering positive and negative feedback, improving listening skills, dealing with difficult people, handling negative situations, overcoming objections, and more.

Introduction

  • Course Objectives

Communicating Across Cultures Training Course - Lesson 1

Section 1: Communicating Across Cultures

TOPIC A – Recognize Cultural Differences Role of Status in Different Cultures
The Role of the Individual
High-Context and Low-Context Cultures
How to Recognize Cultural Differences
Discovery Activity 1-1 Respecting Differences in Status
Discovery Activity 1-2 Respecting Differences in Status

TOPIC B – Communicate in Other Cultures The Role of English in Business Relations
Discovery Activity 1-3 Communicating in Other Cultures
Discovery Activity 1-4 Communicating in Other Cultures

TOPIC C – Follow Business Protocol in Other Cultures Role of the Translator
Time Expectations
How to Follow Business Protocol in Other Cultures
Discovery Activity 1-5 Following Business Protocol in Other Cultures
Discovery Activity 1-6 Following Business Protocol in Other Cultures

TOPIC D – The Written Laws and the Unwritten Laws Getting to Know Legal and Social Laws
Learning their Greetings and Partings
Taking Hints from Nonverbal Communication
Cultural Diversity within a Country
Physical Contact
Lesson 1 Follow–up

Communicating Across Cultures Training Course - Lesson 2

Section 2: Working with Other Cultures TOPIC A – Work in Teams in Other Cultures Decision Making
Discovery Activity 2-1 – Working in Teams in Other Cultures
Discovery Activity 2-2 Working with Teams in Other Cultures

TOPIC B – Negotiate in Other Cultures Types of Negotiation
Discovery Activity 2-3 – Negotiating in Other Cultures
Discovery Activity 2-4 – Negotiating in Other Cultures

TOPIC C – Resolve Conflict in Other Cultures How to Resolve Conflict in Other Cultures
Discovery Activity 2-5 Resolving Conflict in Other Cultures
Discovery Activity 2-6 Resolving Conflict in Other Cultures

TOPIC D – Uses of Small Talk in a Multicultural Setting Exploring a Culture through Arts and Sciences
Small Talk for Establishing Relationships
Use of Small Talk for Establishing Relationships
Small Talk for Gaining Comfort Level

Course Wrap–Up

Details:

Training Seminar Time: 9:00 AM - 4:30 PM
Small classes, average 5 people, max 16
Pay on Invoice or by Credit Card

Includes:

Use of 10.1 Android Tablet

Certificate

Lunch & Refreshments

 

Available as Online Training:  The pd Training H.I.V.E.    Request more information

 

The pd training H.I.V.E. (Hands On Instructor-led Virtual Classroom Experience) gives participants the great instructor-led training experience without having to travel to the training room. The participants chat and collaborate with their trainer and each other - just like any other class.


Key Benefits:

Online Instructor led Training - Benefits
Development of hands-on skills
Collaboration in Breakout sessions
Demonstrations
Online polls and quizzes

Seminar Summary:

During this training course, participants will develop an increased awareness of the skills necessary to develop cross-cultural interaction. (see full course description)

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