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Who should attend Communication Skills Training Course
Any adult learner interested in improving their skills
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Communication Skills Training Course  

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Training Course Syllabus:


Communication Skills Training Course - Communication Training Seminar

An effective communicator is one who considers the situation, the person being spoken to, the purpose of a conversation and the desired results to develop a conversation appropriately. Development of specific communication skills is essential to initiate, control and successfully complete a face-to-face discussion.

The pdtraining Communication Skills Training Course provides understanding and skill building in various kinds of communication, listening skills, overcoming cultural and communication barriers, assessing the requirements of the other person and situation, and more, to help create positive lasting impressions.

This valuable and comprehensive training course is now available throughout the U.S., including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.

Learning Outcomes - Communication Skills Training Course

By the end of this course, participants will:

  • Identify their Personality Type & communication preferences using our proprietary Profiling Tool CHOIce
  • Recognize other people's Personality Types & communication preferences
  • Master adjusting one's own communication approach based on need
  • Identify barriers to effective communication and how to overcome them
  • Effectively utilize tone
  • Develop nonverbal & paraverbal communication skills
  • Master the S.T.A.R. method for speaking on the spot
  • Use body language appropriately
  • Listen actively & effectively
  • Gain insight into asking open questions
  • Use appreciative inquiry as a communication tool
  • Establish common ground with others
  • Use "I" messages
  • Converse confidently and network with others

Communication Skills Training Course Course Outline

Foreword:

Communication is a basic skill that affects all aspects of life. Our words, gestures, appearance, and body language all "speak" volumes as to our intent, state of mind, and attitude. Learning to recognize these conscious and unconscious cues, as well as paying attention to others' signals, make us better communicators, leaders, partners, parents and friends.

This Effective Communications Training Course helps people to communicate effectively, appropriately and clearly in all situations. This is a great course for everyone, as its benefits positively impact every aspect of life. Learn to understand how you communicate, how others communicate, and adjust your communication to meet their needs.

Advanced Communication Training Course - Lesson 1
Getting to know yourself - CHOIce

What is your personality type?
What are your communication preferences?
What are your communication tendencies?

Advanced Communication Training Course - Lesson 2
Understanding others - CHOIce

What other personality types are out there?
What are their communication preferences?
What are their communication tendencies?

Advanced Communication Training Course - Lesson 3
Making allowance for others CHOIce and circumstance

Consider your approach:

What is the receiver's CHOIce?
What type of message are you delivering?
Is sensitivity, personal touch, speed, evidence, privacy or public acknowledgement most important?

Develop strategies for future application

Advanced Communication Training Course - Lesson 4
Understanding Communication Barriers

An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place

Advanced Communication Training Course - Lesson 5
Paraverbal Communication Skills

The Power of Pitch
The Truth about Tone
The Strength of Speed

Advanced Communication Training Course - Lesson 6
Non-Verbal Communication

Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures

Advanced Communication Training Course - Lesson 7
Speaking Like a S.T.A.R.

S = Situation
T = Task
A = Action
R = Result
Summary

Advanced Communication Training Course - Lesson 8
Active Listening Skills

Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others

Advanced Communication Training Course - Lesson 9

Asking Good Questions

Open Questions
Closed Questions
Probing Questions

Advanced Communication Training Course - Lesson 10
Appreciative Inquiry

The Purpose of AI
The Four Stages
Examples and Case Studies

Advanced Communication Training Course - Lesson 11
Mastering the Art of Conversation

Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips

Advanced Communication Training Course - Lesson 12
Conversational Psychology

Understanding Precipitating Factors
Establishing Common Ground
Using “I” Messages

Training Seminar Time:

  • Time: 9:00 AM - 4:30 PM

Average Class Size:

  • Small classes, average 5 people, max 16

Certificates are issued at end of training.

Communication Skills Training Course testimonials

Trainer was brilliant. Tailored the course to the needs of the group. Very pleasant and enjoyable course.

Derrick (trainer) was awesome, informative, witty, sharp and articulate. I would definitely attend another seminar that Derrick is presenting at.
 

Seminar Summary:

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