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Who should attend Conflict Resolution Training
Any adult learner interested in improving their skills
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Conflict Resolution Training  

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Seminar Summary:

Drastically minimize conflicts and the damage they cause with this training in the various methods of conflict resolution. (see full course description)

 
 
 

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Training Course Syllabus:


Conflict Resolution Training Course

It is natural for conflicts to occur between individuals, but they must be addressed and resolved immediately to avoid on-going damage. Many conflicts can simply be avoided by identifying their root causes and eliminating them.

The pdtraining Conflict Resolution Training Course allows organizations to drastically minimize conflicts and the damage they cause by providing training in the various methods of conflict resolution. For the full utilization of an organization's workforce, it is essential to build and maintain a positive, congenial and cooperative work environment.

Learning Outcomes - Conflict Resolution Training Course

After completing this course, participants will be able to:

  • Recognize the root cause of a conflict
  • Identify various types of conflicts
  • Evaluate the benefits of a resolution
  • Plan a resolution according to the situation and the people involved
  • Apply the six phases of conflict resolution process
  • Use the five main styles of conflict resolution
  • Neutralize emotions
  • Build understanding and cooperation
  • Create a favorable atmosphere for resolving a conflict
  • Apply the conflict resolution process to all types of conflict
  • Break down a conflict resolution process and use it in parts
  • Develop communication tools such as agreement frames and open questions
  • Use anger and stress management techniques
  • Build consensus through understanding
  • Avoid similar conflicts in future by removing the root cause
  • Follow-up to ensure the resolution is effective
     

Course Outline - Conflict Resolution Training Course

Foreword:

Each of us learned early in life how to handle conflict. For some of us that means knowing how to effectively communicate our desires and our needs in order to better understand the problem and how it relates to others. For some of us, it may be that we learned to handle conflict by being aggressive and not compromising, which makes it difficult to reach a solution.

Communicating creatively can start from where you stand. It may be within family, community, government or the international arena. This Conflict Resolution Training course offers conflict resolution skills and techniques to build stronger organizations and more rewarding relationships.

Conflict Resolution Training Course - Lesson 1
An Introduction to Conflict Resolution What is Conflict?
What is Conflict Resolution?
Understanding the Conflict Resolution Process

Conflict Resolution Training Course - Lesson 2
Conflict Resolution with the Thomas-Kilmann Instrument Collaborating
Competing
Compromising
Accommodating
Avoiding

Conflict Resolution Training Course - Lesson 3
Creating an Effective Atmosphere Neutralizing Emotions
Setting Ground Rules
Choosing the Time and Place

Conflict Resolution Training Course - Lesson 4
Creating Mutual Understanding What do I Want?
What do They Want?
What do We Want?

Conflict Resolution Training Course - Lesson 5
Focusing on Individual Needs Finding Common Ground
Building Positive Energy and Goodwill
Strengthening your Partnership

Conflict Resolution Training Course - Lesson 6
Getting to the Root Cause Examining Root Cause
Creating a Cause and Effect Diagram
The Importance of Forgiveness
Identifying the Benefits of Resolution

Conflict Resolution Training Course - Lesson 7

Generating Options Generate, don't Evaluate
Creating Mutual Gain Options and Multiple Option Solutions
Digging Deeper into your Options

Conflict Resolution Training Course - Lesson 8
Building a Solution Creating Criteria
Creating a Shortlist
Choosing a Solution
Building a Plan

Conflict Resolution Training Course - Lesson 9
The Short Version of the Process Evaluating the Situation
Choosing your Steps
Creating an Action Plan
Using Individual Process Steps

Conflict Resolution Training Course - Lesson 10
Additional Tools Stress and Anger Management Techniques
The Agreement Frame
Asking Open Questions

Details:

Training Seminar Time: 9:00 AM - 4:30 PM
Small classes, average 5 people, max 16
Pay on Invoice or by Credit Card

Included:

Use of 10.1 Android Tablet included

Lunch & Refreshments

Certificate


Available as Online Training:  The pd Training H.I.V.E.    Request more information

 

The pd training H.I.V.E. (Hands On Instructor-led Virtual Classroom Experience) gives participants the great instructor-led training experience without having to travel to the training room. The participants chat and collaborate with their trainer and each other - just like any other class.


Key Benefits:

Online Instructor led Training - Benefits
Development of hands-on skills
Collaboration in Breakout sessions
Demonstrations
Online polls and quizzes
 

Seminar Summary:

Drastically minimize conflicts and the damage they cause with this training in the various methods of conflict resolution. (see full course description)

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