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Who should attend Email Etiquette Training
Any adult learner interested in improving their skills
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Email Etiquette Training  

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Seminar Summary:

This course provides knowledge building and training in all aspects of email so that perfect professional emails can be created and shared. (see full course description)

 
 
 

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Training Course Syllabus:


Email Etiquette Training Course

When sending professional emails, not only grammar, but the structure, voice, content, subject line, and salutation also matter. The use of the carbon copy and blind carbon copy, privacy laws, cyber-language restrictions, netiquette, and company rules regarding emails must be considered to create flawless business emails.

The pdtraining Email Etiquette Training Course provides knowledge building and training in all aspects of email so that perfect professional emails can be created and shared.

Learning Outcomes - Email Etiquette Training Course

By the end of this course, participants will:

  • Develop a heightened awareness of the potential perils of digital communication
  • Master effective email structures to achieve clarity and successful communication
  • Learn to write for the reader, starting with effective subject lines
  • Make the most of 'email estate'
  • Carefully consider the email recipients
  • Learn to work within principles or 'rules of thumb' to ensure professional, clear & effective emails
  • Perfect grammar because it matters
  • Format messages for readability
  • Learn to write professionally and brand Broadcast emails
  • Learn to avoid senders regret by proof reading
  • Understand 'netiquette'
  • Master the inbox using some core principles and email functions
     

Course Outline - Email Etiquette Training Course

Foreword:

In an increasingly knowledge-based economy, it is critical that information is widely accessible and is utilized effectively in the workplace. It is also vital that organizations develop policies to guide employees on the correct use of online communications. These should cover issues such as privacy, personal use, monitoring, downloading of content, access by third parties, and illegal use of the Internet.

Email Etiquette Training Course - Lesson 1
Introduction Evaluate your Email usage
Workshop Objectives

Email Etiquette Training Course - Lesson 2
Introduction to Email Etiquette Email is never secure
Big brother may be reading over your electronic shoulder
Productivity is lost when cyber-slackers log on
Email misuse and abuse may get you fired
Email can be embarrassing
Email abuse impacts revenues and also reputations
Email is easily misinterpreted

Email Etiquette Training Course - Lesson 3
Create Structure for Success Forward-To-CC-BCC
Urgent
! High Importance Low Importance
Subject
Salutation
Introduction – Body – Conclusion
Signature
Draft
Time Delays

Email Etiquette Training Course - Lesson 4
Rules of Thumb Effective Subject lines: Tell me up front what you want from me
1 page view only
Average 15 words per sentence
As short as possible – no extra words
2 – 3 lines per paragraph

Email Etiquette Training Course - Lesson 5
Grammar Perfect Using spellchecker
Check for simple sentences
Use the Active Voice
Use of punctuation
Use of emoticons
Use of text talk

Email Etiquette Training Course - Lesson 6
Formatting your Email Message Email Style
Writing the Email
Selecting your format settings
Choose the Right Font
Select Appropriate Colors
Enhancing Readability
Resist the urge to use All Upper – or Lowercase Letters
Arranging Text into Vertical Lists
Sending Attachments with Care

Email Etiquette Training Course - Lesson 7
Broadcast Emails Branding
Importance of Branding and consistent subject headings

Email Etiquette Training Course - Lesson 8
Proofreading Does Pay A Proofreading Primer
How Peer Review Can Help

Email Etiquette Training Course - Lesson 9
Polishing Your Cybermanners Watch your Cyberlanguage
Avoiding Sexist Language
Set the Right Tone
Dodging Conversational Pitfalls
Extinguishing Flames

Email Etiquette Training Course - Lesson 10
Netiquette Guidelines Reviewing Netiquette Guidelines
Netiquette Guidelines for Managers

Email Etiquette Training Course - Lesson 11
Managing Email Overload Controlling your Inbox Clutter

Email Etiquette Training Course - Lesson 12
Examples The Good
The Bad
The Ugly

Details:

Training Seminar Time: 9:00 AM - 4:30 PM
Small classes, average 5 people, max 16
Pay on Invoice or by Credit Card

Included:

Use of 10.1 Android Tablet included

Lunch & Refreshments

Certificate


Available as Online Training:  The pd Training H.I.V.E.    Request more information

 

The pd training H.I.V.E. (Hands On Instructor-led Virtual Classroom Experience) gives participants the great instructor-led training experience without having to travel to the training room. The participants chat and collaborate with their trainer and each other - just like any other class.


Key Benefits:

Online Instructor led Training - Benefits
Development of hands-on skills
Collaboration in Breakout sessions
Demonstrations
Online polls and quizzes
 

Seminar Summary:

This course provides knowledge building and training in all aspects of email so that perfect professional emails can be created and shared. (see full course description)

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