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Who should attend Foundation Skills for Administrative and Executive Assistants
Any adult learner interested in improving their skills
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Seminar Summary:

Learn and practice various skills such as the use of non-verbal and verbal communication, organizing skills, planning meetings, conflict resolution, management of time, and more.  (see full course description)

 
 
 

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Training Course Syllabus:


Foundation Skills for Administrative and Executive Assistants Training Course

An administrative assistant is required to have various skills such as communication, management and organizational skills. An efficient executive assistant must plan, execute and manage both people and tasks.

The pdtraining Foundation Skills for Administrative and Executive Assistants Training Course provides learning and practice in various skills such as the use of non-verbal and verbal communication, organizing skills, planning meetings, conflict resolution, management of time, and more. The development of these skills empowers administrative assistants and executive assistants to efficiently fulfill any task given.

This interactive and fun training course is now available throughout the U.S., including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.

Learning Outcomes - Foundation Skills for Administrative and Executive Assistants Training Course

By the end of this course, participants will:

Become highly organized using smart, efficient systems
Manage time more effectively and strategically
Master prioritization of time, complete all important tasks and help their manager do the same
Learn highly effective verbal and nonverbal communication techniques
Empower themselves and become more proactive
Deal more effectively with their manager
Learn to take care of themselves and recognize the importance of doing so

Agenda:

Foundation Skills for Administrative and Executive Assistants Training Course - Lesson 1
Getting Organized (Part 1)

*                                                      Dealing with Email

*                                                      Managing Electronic Files

*                                                      Keeping Track of the Paper Trail

*                                                      Making the most of Voicemail

Foundation Skills for Administrative and Executive Assistants Training Course - Lesson 6
Verbal Communication skills

*                                                      Listening and Hearing: they aren't the same

*                                                      Asking Questions

*                                                      Communicating with Power

Foundation Skills for Administrative and Executive Assistants Training Course - Lesson 2
Getting Organized (Part 2)

*                                                      Keeping your Workspace Organized

*                                                      Using a To-do Book

*                                                      The Extra Mile: Adding Project Management Techniques to your Toolbox

Foundation Skills for Administrative and Executive Assistants Training Course - Lesson 7
Non-Verbal Communication skills

*                                                      Body Language

*                                                      The signals you send to Others

*                                                      It's not what you say, It's how you say it

Foundation Skills for Administrative and Executive Assistants Training Course - Lesson 3
Managing Time

*                                                      Managing your Time

*                                                      Keeping others on Track

*                                                      Maintaining schedules

Foundation Skills for Administrative and Executive Assistants Training Course - Lesson 8
Empowering Yourself

*                                                      Being Assertive

*                                                      Resolving Conflict

*                                                      Building Consensus

*                                                      Making Decisions

Foundation Skills for Administrative and Executive Assistants Training Course - Lesson 4
Getting it all Done on Time

*                                                      Prioritizing

*                                                      The secret to staying on Track

*                                                      Goal setting

Foundation Skills for Administrative and Executive Assistants Training Course - Lesson 9
The Team of Two

*                                                      Working with your Manager

*                                                      Influencing skills

*                                                      What to do in sticky situations

Foundation Skills for Administrative and Executive Assistants Training Course - Lesson 5
Special Tasks

*                                                      Planning small Meetings

*                                                      Planning Large Meetings

*                                                      Organizing Travel

Foundation Skills for Administrative and Executive Assistants Training Course - Lesson 10
Taking Care of Yourself

*                                                      Ergonomics

*                                                      Stress Management

*                                                      Dealing with a Heavy Workload

 

 

Seminar Training Time: 9:00 AM - 4:30 PM
Small classes, average 5 people, max 16
Pay on Invoice or by Credit Card


 

Seminar Summary:

Learn and practice various skills such as the use of non-verbal and verbal communication, organizing skills, planning meetings, conflict resolution, management of time, and more.  (see full course description)

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