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Seminar Summary:

If you interact with customers, this amazing on-demand seminar is VITAL training for YOU! (see full course description)

 
 
 

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Training Course Syllabus:


Customer Service That Wows - OnDemand Training Seminar

What are YOUR customers saying about you?

If your customers aren’t talking about you – you’re getting lost. And if they’re complaining about you – you’re getting destroyed! You need to be able to not only discover a customer’s true expectations – you need to learn how to exceed them. And when you give Customer Service That WOWS!, you do more than build customer loyalty – you get them talking about you … praising you … and becoming your biggest advocates!

You know how important that is – now you need to make sure that’s the kind of customer service you’re delivering! If you work with customers, you absolutely need the skills you’ll learn in this on-demand seminar!

Customer Service That WOWS! focuses on not only enhancing the skills you’ve already developed, but teaching you must-know techniques that’ll have the biggest impact on customer communication and relationships.

With this intensive on-demand seminar, you’ll learn how to draw out clients,
discover what they really want and expect – and learn how to show them that you’ve delivered!
 

Modules:

1. Evaluate Yourself
2. Master Service Basics
3. Make Every Customer Feel Like Number One
4. Handle Difficult Customers With Confidence
5. Manage Service Challenges
6. Go Above and Beyond Customer Expectations


Program duration: 5:45 hrs
*Approximately 45-60 minutes per module
Trainer: Crystal Jonas

On-Demand Seminar Details:

  • Get the same great information and skill-building benefits you’d receive in the live seminar, delivered by one of our top trainers, with the convenience of learning online, anytime you want.
  • Each program is downloadable so you can add it to your mobile device and learn on-the-go.
  • Your online training includes a companion workbook, post-test for each module, plus a comprehensive course exam.
  • On-demand seminars are available to you within 24 hours of receiving your paid enrollment; a confirmation email will be sent to you with your login details.
  • The advertised price for this on-demand seminar is for a single user license; If you are interested in a group license, submit request for more information.
     

 

Seminar Summary:

If you interact with customers, this amazing on-demand seminar is VITAL training for YOU! (see full course description)

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