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Register online, by phone (800) 349-1935,or fax (800) 712-5569
Who should attend 5 Ways To Deliver Noteworthy Customer Service Webinar
Customer Service Representatives, Managers, Supervisors, Business Owners
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5 Ways To Deliver Noteworthy Customer Service Webinar  

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Seminar Summary:

You’ll learn five techniques for excellent customer service that will enhance public perception of your organization and increase the likelihood that your customers will become repeat customers. (see full course description)

 
 
 

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Training Course Syllabus:


5 Ways To Deliver Noteworthy Customer Service Webinar - A Customer Service Training Webinar

Program Description:

In the era of social media, customers have endless ways to share their experience — positive and negative — with your organization. You want customers to come away happy ... otherwise you might be reading about it online. That’s why it’s more important than ever to deliver exemplary customer service.

When customers encounter phenomenal service, they want to share that experience. Make your customer service noteworthy with 5 Ways to Deliver Noteworthy Customer Service. You’ll learn five techniques for excellent customer service that will enhance public perception of your organization and increase the likelihood that your customers will become repeat customers.

A Look At Your Agenda:

  • Master basic telephone etiquette skills
  • Learn over-the-phone rapport-building skills that will help you better connect with your customer
  • Become a super listener: 2 essential reasons for listening to your customer and how to overcome the 3 most common barriers to listening
  • Achieve productive and engaging customer interactions: techniques for controlling the call
  • How to deliver negative information in a positive way
  • Rediscover your passion for service — after all, that’s what it is all about!
     

Webinar Time: Webinars last 60-90 minutes

2:00PM ET

1:00PM CT

12:00PM MT

11:00AM PT

Q & A Session!

Upon enrolling in the webinar, you will have the opportunity to submit your questions via e-mail. Time permitting, your trainer will address questions from webinar participants. Many questions will be addressed in the Webinar itself. Others will be addressed in the supporting materials that will be available exclusively to webinar participants.

Your confirmation will be delivered via e-mail, so an e-mail address is required for registration.
Within 2-3 business days after registering for a National Seminars Training webinar, you’ll receive an email with specific instructions, a Web link, and a unique enrollment ID that you’ll use to connect to the webinar.

Seminar Summary:

You’ll learn five techniques for excellent customer service that will enhance public perception of your organization and increase the likelihood that your customers will become repeat customers. (see full course description)

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