5 Ways To Deliver Noteworthy Customer Service
Webinar - A Customer Service Training Webinar
In the era of social media, customers have
endless ways to share their experience — positive and negative — with your
organization. You want customers to come away happy ... otherwise you might be
reading about it online. That’s why it’s more important than ever to deliver
exemplary customer service.
When customers encounter phenomenal service, they want to share that experience.
Make your customer service noteworthy with 5 Ways to Deliver Noteworthy Customer
Service. You’ll learn five techniques for excellent customer service that will
enhance public perception of your organization and increase the likelihood that
your customers will become repeat customers.
A Look At Your Agenda:
- Master basic telephone etiquette skills
- Learn over-the-phone rapport-building skills
that will help you better connect with your customer
- Become a super listener: 2 essential reasons
for listening to your customer and how to overcome the 3 most common barriers
- Achieve productive and engaging customer
interactions: techniques for controlling the call
- How to deliver negative information in a
- Rediscover your passion for service — after
all, that’s what it is all about!
Webinar Time: Webinars last 60-90 minutes
Q & A Session!
Upon enrolling in the webinar, you will have the opportunity to submit your
questions via e-mail. Time permitting, your trainer will address questions from
webinar participants. Many questions will be addressed in the Webinar itself.
Others will be addressed in the supporting materials that will be available
exclusively to webinar participants.
Your confirmation will be delivered via e-mail, so an e-mail address is
required for registration.
Within 2-3 business days after registering for a National Seminars Training
webinar, you’ll receive an email with specific instructions, a Web link, and a
unique enrollment ID that you’ll use to connect to the webinar.