How to Resolve Government Customer Complaints
on the Spot Webinar
1-Hour CareerTrack Webinar
In the private sector, customers can choose the
organizations with whom they do business. In government, they have far fewer
choices. That doesn’t mean that they are not both informed and vocal about their
expectations and experiences, and what government customers lack in choice they
make up for in avenues for expressing their opinions. Maintaining good
relationships is important for your office, in terms of public image and
funding. What are you doing to make sure your customers’ expectations are
Whether you interact with customers face to face or over the phone, you are your
organization's representative. Even though customers' perceptions are primarily
based on interpersonal interaction with front-line employees, very little
attention is placed on training employees in appropriate customer management. It
is crucial that every employee understands how to effectively handle
confrontations, objections and bad attitudes in order to keep customers content.
This course can help!
Are you driving your customers crazy?
One of the most-often cited complaints among unhappy customers is an attitude of
indifference on the part of the people providing service. It takes only 7
seconds for customers to form 11 impressions about you and your organization. If
your customers don't feel like you care about them, they will go elsewhere. Lack
of training on how to make customer-centered decisions can hinder your ability
to make a good first impression and leave your customers feeling undervalued.
If a customer is unhappy, it's imperative that you rectify the problem
immediately. A customer who has a negative experience means more than just a
damaged relationship. On average, an unhappy customer tells 3 people, who each
tell 3 more people, creating a wide-spread trickle-down effect that could damage
your organization's credibility and its reputation. However, a customer won back
after a negative experience is a customer for life. Attend this powerful 1-hour
Webinar and become equipped to keep complaints and petty situations from
escalating into full-blown customer service disasters.
How to Resolve Government Customer Complaints on the Spot will teach you how to
react well to the realities of customer service and deal with the most difficult
customers and their complaints. When you're prepared to take ownership of
problems and empowered to find solutions, not only will your customers be
happier, but you'll benefit from increased confidence, less stress and greater
value to your organization. This informative program can give you the
information and tools necessary to resolve customer complaints and build
Don't go another day providing your customers with "so-so" service. Get the
great customer service training you need to increase customer satisfaction and
sales, reduce job-related stress and make your life easier today!
What you will learn in the How to Resolve
Government Customer Complaints on the Spot Webinar
- Key employees in every government organization
– know who is critical
- Keeping emotions at bay as a government
customer service rep – tools to keep your cool
- Giving the customer what they want –
techniques for managing the most common types of difficult customers
- Tips for sticky situations – what to do when
“yes” isn’t an option
- After the encounter – learn from wins and
Who will benefit?
Government customer service representatives and
government customer service supervisors and managers, anyone and everyone who
comes into contact with government customers!
WEBINAR Start Time: 1-Hour CareerTrack Webinar
2 pm Eastern
1 pm Central
12 pm Mountain
11 am Pacific
10 am Alaskan
9 am Hawaiian
and CD - US $248
- US $199
Only - US $199
Immediately following the Webinar, the phone line
will be opened up to conference participants who wish to submit questions to our
speaker, time permitting.
After purchase, you will receive an email
confirming registration. 2 days before the event you will receive another email
with full details of how to connect.