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Register online, by phone (800) 349-1935,or fax (800) 712-5569
Who should attend Creating Memorable Customer Experiences Webinar
Managers, Customer Service Representatives, Business Owners
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Seminar Summary:

Learn how to set yourself apart with customer service that’s unexpected and meaningful. (see full course description)

 
 
 

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Training Course Syllabus:


Creating Memorable Customer Experiences Webinar

In a world where products and services are often very similar, it’s the little details that customers remember, and that bring them back.

Program Description:

“Wow!” Do your customers use that word when talking about their experience with you or your team? Products, services, and prices are often almost identical. It’s the little details that can win clients for life — and get them to recommend you to everyone they know.

In Creating Memorable Customer Experiences, a one-hour webinar, learn how to set yourself apart with customer service that’s unexpected and meaningful. Make customers feel good about buying from you. Enroll your whole team!
 

A Look At Your Agenda:

  • Recognize the correlation between customers’ experiences and the return on investment potential — the bottom line!
  • Identify how customers’ experiences are influenced before, during, and after the sale.
  • Gain a better understanding of the leader’s role in the experience and the importance of ongoing training of the team.
  • The importance of a solid corporate foundation: customer experiences start at the top!
  • How a company’s policies, procedures, and processes impact the experience
  • 5 specific keys to mastering the details of a customer’s experience
     

Webinar Time: Webinars last 60-90 minutes

2:00PM ET

1:00PM CT

12:00PM MT

11:00AM PT

Q & A Session!

Upon enrolling in the webinar, you will have the opportunity to submit your questions via e-mail. Time permitting, your trainer will address questions from webinar participants. Many questions will be addressed in the Webinar itself. Others will be addressed in the supporting materials that will be available exclusively to webinar participants.

Your confirmation will be delivered via e-mail, so an e-mail address is required for registration.
Within 2-3 business days after registering for a National Seminars Training webinar, you’ll receive an email with specific instructions, a Web link, and a unique enrollment ID that you’ll use to connect to the webinar.

Seminar Summary:

Learn how to set yourself apart with customer service that’s unexpected and meaningful. (see full course description)

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