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Who should attend HOSTILE WORK ENVIRONMENT For Managers, Supervisors and Team Leaders (ONLINE 24/7 – Self-Paced Training)
A must-attend for managers, supervisors, team leaders, including (but not limited to): small business owners, HR and Administrative professionals
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Seminar Summary:

Workplace hostility and bullying is a growing epidemic costing companies millions a year, plus a loss of morale and reputation, and is taking a psychological toll on everyone. This Course provides tools to address the problems. (see full course description)

 
 
 

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Training Course Syllabus:


HOSTILE WORK ENVIRONMENT For Managers, Supervisors and Team Leaders

Course Overview

A Hostile workplace is not only illegal, it is destructive to any organization. Left unchecked, workplace hostility and incivility can escalate into violence. While a training program on workplace hostility, manners and courtesy may seem like overkill, the reality is: rudeness and improper interaction in the workplace is a growing epidemic costing businesses and organizations millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact employees’ and clients’ interaction and relationships, productivity and the bottom line. Failing to properly interact with co-workers, supervisors, managers and clients, or even just a tendency to smirk at an unusual request, may not seem like much at first glance. However, these seemingly innocuous behaviors can be costly in the long run, both to the employee and to the organization. The result: an environment not conducive to getting work done, dissatisfied employees and clients aiming for the competition, and in some cases, blatant tolerance for abuse and harassment, and of course, resultant lawsuits.

Hostile Work Environment/Incivility training is essential to address the growing problem of hostility/incivility in the work setting, as well as its typical causes and effects. Skills needed to effectively practice non hostile/civil behavior, as well as different ways to ensure appropriate behavior in the workplace will also be addressed.

This Hostile Workplace Environment for Managers, Supervisors and Team Leaders course will give participants the tools to:

• Recognize what is/is not hostile environment/incivility in the workplace
• Identify behaviors that constitute hostility/incivility in the workplace.
• Understand what the law says about “Hostile Work Environment”
• Understand proper workplace behavior
• Understand workplace policies and procedures
• Understand the characteristics of bullies
• What is/Is not bullying
• Understand how to handle workplace violence
• Understand to target the behavior, not the person
• Implement an action plan
• Develop risk assessment and evaluations
• Understand anger and aggression
• Understand defusing & de-escalating strategies
• Understand situational communication Skills
• Understand tactical options
• Understand being a victim
• Understand developing a checklist/measure to prevent workplace hostility, incivility and violence
• Identify warning signs during the employee interview process
• Understand the complaint, investigation, findings and resolution process
• Recognize social and business responsibility.
• Develop relevant policies and procedures

What You Will Cover:

What Is Workplace Harassment?
• How to Identify
• Costs to Your Business
• Legal
• Psychological

Identifying the Bully
• Abusive Workplace Behaviors
• Bullying and Personality Disorders
• Narcissism

How to Handle Workplace Violence
• Types of Behavior
• Target the Behavior, Not the Person
• Implement an Action Plan

Risk Assessment (I)
• Understanding Anger and Aggression
• Defusing & De-escalating Strategies
• Communication Skills
• Tactical Options

Risk Assessment (II)
• Identifying the Hazard
• Assessing the Risk
• Controlling the Risk

Being the Victim
• What is Not Considered Bullying
• Steps to Take

Checklist for Employers
• 4 Step Process
• Addressing All Employees
• Code of Ethics
• Policy and Procedures

Interview Process
• Identify a Bully in the Interview Process
• Warning Signs

Investigation Process
• Advising Your Supervisor
• Lodging the Complaint
• Initial Response
• The Investigation
• The Findings
• Review & Closure

Developing a Workplace Harassment Policy
• Scope and Philosophy
• Principles
• Intent
• Options
• Informal Complaint Process
• Formal Investigation Process

Effective Work Etiquette
• Greetings
• Respect
• Involvement
• Being Politically Correct

Lessons Learned
Action Plans

Credits: Certificate of Completion

Registration Fee: $195 (Classroom $395)

Tuition Covers:

• Comprehensive Study Guide
• Pre Test and Post Test
• Training exercises, Quizzes and Case Studies
• Quick Reference Materials
• Certificate of Course Completion
• Self-paced learning – 24/7
• Instructor Interaction via Email

Class Time:  Virtual (available 24/7)
 

Trainers

Our trainers are experience energetic, engaging and enthusiastic learning and development professionals with many years’ experience as hands-on practitioners in the government, non-profit and private sectors in areas such as training managers, supervisors, managers, executives, mediators, entrepreneurs, etc. They share a passion to use their experiences and skills to enhance individual growth and productivity while supporting business and organizational strategies. They have faced the challenges and can help you develop the real solutions you need to achieve individual and organizational success in today’s competitive environment.

Questions During and After the Training

For questions and other communication during the training, email the presenter directly from course, thereby including the slide in question to aid the presenter’s response. Otherwise, email us directly for a prompt response. Our customers are our top priority and we welcome the opportunity to assist you.

Seminar Summary:

Workplace hostility and bullying is a growing epidemic costing companies millions a year, plus a loss of morale and reputation, and is taking a psychological toll on everyone. This Course provides tools to address the problems. (see full course description)

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