Training Course
Syllabus:
Active Listening Skills to Improve
Your Communication
Webinar
1-Hour CareerTrack Webinar
How do you feel when someone "nods you on" when
you are speaking? What do you think about people who ask for repeated
directions? How do you perceive someone who "multitasks" by reviewing papers and
checking text messages during a conversation? Have you ever fallen into the
habit of not actively listening to others? What could this habit be costing you?
Communication can make or break relationships, job effectiveness and can
determine how you are perceived. Active listening IS the foundation of effective
communication.
Did you know that most research shows we only remember about 25 to 50% of what
we hear? That means you may be missing 50 to 75% of important directions from a
boss, important information from colleagues and customers or failing to connect
with a loved one.
Listening has a significant impact on many major life and professional
activities:
•We listen to receive information
•We listen to understand
•We listen to create connection
•We listen to learn
•We listen to communicate empathy
•We listen to build self-esteem of others
•We listen to create efficiency in the flow of information
•We listen for enjoyment
Active listening is a challenge at first, but watch the change you see in your
relationships as a result of your investment in developing this skill — nothing
creates human connection faster than listening. In just one hour, learn how to:
"be present" during conversations; listen and respond with empathy; hear the
"unsaid" behind the words someone is speaking; use listening to persuade,
negotiate and increase productivity; respond with clarification techniques; and
eliminate listening habits that create distractions. Enroll now in this webinar
and learn active listening exercises that will help you influence others, reduce
conflict, increase productivity and improve your retention of information.
Discover how to be an effective listener in this active listening
training—learning tips and strategies taught here.
What You'll Learn
•Defining an active listener
•Understanding the 6 steps to active listening
•Identifying the actions that encourage active listening
•What interactive listening is and why you need to add it to your communication
skill set
•Why active listening builds connection and strengthens relationships
•How to listen behind the words to really hear the speaker's "unsaid" intentions
Who will
benefit?
Managers, supervisors, team leaders, administrative professionals and every
member of your organization who wants to improve their communication with active
listening skills!
WEBINAR Start Time: 1-Hour CareerTrack Webinar
2 pm Eastern
1 pm Central
12 pm Mountain
11 am Pacific
10 am Alaskan
9 am Hawaiian
Webinar
and Digital Download (Save
$50!) - US $149
Webinar Only
- US $99
Webinar Digital Download
Only - US $99
Q&A Session
Immediately following the Webinar, the phone line
will be opened up to conference participants who wish to submit questions to our
speaker, time permitting. | 
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