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Seminar Summary:

We will begin with understanding how to leverage your power, influence, and persuasion. We define power as the potential to allocate resources and to make and enforce decisions. (see full course description)

 
 
 

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Training Course Syllabus:


Essential Skills Crash Course for the HR Professional: 3-Day Certification Program

Course Description:

We will begin with understanding how to leverage your power, influence, and persuasion. We define power as the potential to allocate resources and to make and enforce decisions. For you, the HR professional, it means understanding how to obtain power and use it wisely. Strategically, understanding your power, influence and persuasion capabilities could mean the difference between supporting or leading strategy within your organization.

Strategy creation is about doing the right things and is a primary concern of senior executives and business owners. Implementation is about doing things right, a very different set of activities. While much is written about strategy, much less has been written about implementation of strategy. We hope to correct that problem in the strategy segment of the essential skills crash course.

Negotiation is the means by which one creates synergies and resolves differences. Whether a negotiation involves a labor contract dispute, the terms of a contract, a complex alliance, or an informal discussion, the parties involved generally seek mutually beneficial outcomes through dialogue.

Negotiation is an ever-present feature of the workplace, when HR professionals strengthen their knowledge of their company’s business with an eye toward strengthening their role in strategic planning, they are negotiating. In this segment, you will receive a wealth of practical tips and examples to help you begin applying your negotiation skills immediately in the workplace.

Pick any industry, and chances are that it looks very different now than it did a decade ago. Without a doubt, companies within any industry have experienced their own unique upheavals unleashing the dynamic trend towards transformation. With such transformative times, change has become a constant.

Although it’s impossible to anticipate the when, what, and where of change, the fact that the business landscape will keep shifting is something HR professionals can count on – and should plan for. As an HR professional, managing change is another vital skill that, when used appropriately, greatly enhances your role in leading and facilitating change – as well as building a capacity for ongoing change within your organization. It starts with understanding how to spot change on the horizon.

Any change effort your organization undertakes heavily impacts corporate communication. At the same time, there are multiple opportunities each and every day for employee trust to be eroded. HR professionals have an opportunity, and a responsibility, to take a more active and strategic role in corporate communication to help ensure that the messages received internally by employees are consistent and aligned with the messages received by those same employees externally. Whether HR is formally a part of the corporate communication structure or not, there are opportunities to better coordinate and align their efforts with those of other communications professionals within the organization.

Today’s corporate environment, more than ever, lends itself to project management as an important tool for the HR professional. Particularly for big projects, unique ones, and projects that require many skills and players. Thanks to rapid change and the pressures of intense competition, more and more organizational work has become project work. Changes in technology and in customer preferences have made work less routine and less repeatable – presenting new challenges for the department geared to daily routines. As HR professionals have played an increasingly central role in generating strategic value for their organizations, their project management skills have likewise grown more essential than ever. In this segment, we review what it takes to deliver vital services on time, within budget, and in line with quality standards.

Finally, we’ll end the three days with another increasingly important skill – developing familiarity with financial concepts. This segment will not make you a financial expert, nor will it qualify you to become a financial guru. But it will explain what you need to know to be an intelligent consumer of financial information. And it will help you use financial concepts to make the wisest decisions for the HR function within the organization.

Areas Covered:

Building credibility as an HR Professional… power, influence, and persuasion
How to develop the vital skill of strategy
The art of Negotiation
Managing change and transition
Corporate communications & public relations
Project management based HR services

Topic Background:

As an HR professional, you may sometimes find yourself in situations where you have management or leadership responsibility but no corresponding formal authority. For example, perhaps you head up a cross-functional team tasked with developing a new performance management system, and some or all of the team’s members don’t report to you. Or maybe you participate along with your CEO and other executives in the company’s strategic planning process. In these and similar cases, issuing direct orders is not feasible. Nevertheless, you must lead.

Leadership, of course, has never been a matter of formal authority. Leaders become effective when the people around them acknowledge them as a leader because of their personal qualities: their attributes, attitudes, and behaviors. There is no single best way to lead when you’re not the boss. Different situations call for different types of leaders. In this packed 3-day seminar, we will go through those essential skills that are guaranteed to position you as a leader within your organization.
The basics of Finance and budgeting

Course Outline:

Day 1 (8:00 AM – 4:30 PM)

AGENDA Day 1 – Vital Professional Skills

8:00 – 8.30 AM: Meet and Greet

8:30 – 9:00: Introductions

9:00-10:30: Essential Skill #1: Power, influence, and persuasion

Building credibility as an HR Professional
Power sources
Tactics of influence
Wining hearts and minds through persuasion
The knockout presentation
The ethics of power, influence, and persuasion
Becoming an HR Star
10:30-12:00: Essential Skill #2: Strategy, why strategic HR is vital

Looking outside for opportunities and threats
Looking inside for strengths and weaknesses
Types of strategy
The mechanisms of success
From strategy to implementation
Aligning HR strategy with organizational objectives
The architecture of implementation
How to stay on course
The people side of implementation
Implementing human capital initiatives
Strategy as a work in progress
Developing and leveraging your strategic mindset
12.00-1.00: Lunch

1:00-4:00: Essential Skill #3: Negotiation

Negotiation and the HR Professional
Types of negotiation
Four key concepts
Negotiation strategies
Frequently asked tactical questions
Manipulative negotiation ploys
Barriers to agreement
Mental errors
Negotiations with key stakeholder groups
Making negotiation a core capability
4:00-4:30: Daily Wrap up discussion, professional development

Day 2 (8:00 AM – 4:30 PM)

AGENDA Day 2 – Vital Management Skills

8:00 – 8.30 AM: Meet and Greet

8:30 – 11:30: Essential Skill #4: Project management

Project management as a process
Pulling together a winning team
A written charter
The Scope document as a framework for action
Work breakdown structures
Scheduling
Adjustments and tradeoffs
Managing risk
Project adaptation
Managing and controlling the work
Closing down the project
11:30-12:30: Lunch

12:30-3:30: Essential Skill #5: Finance and budgeting

Finance and the HR professional
Financial statements
From financial measurements to a balanced scorecard
Important accounting concepts
Financing operations and growth
Budgeting
Practical tools for management decisions
Measuring and reporting human capital
Business valuation concepts
3:30-4:30: Daily wrap up discussion, management skills

Day 3 (8:00 AM – 4:30 PM)

AGENDA Day 3 – Vital Organizational Programs

8:00 – 8.30 AM: Meet and Greet

8:30 – 11:30: Essential Skill #6: Managing change and transition

The ever changing workplace
Dimensions of change
Assessing the organization for change readiness
Eight steps to change
Implementing a change plan
Helping employees adapt to change
Toward continuous change
Common change-management challenges
HR as a change agent
11:30-12:30: Lunch

12:30-3:30: Essential Skill #7: Corporate communications & public relations

Communication fundamentals
Developing an integrated corporate communication strategy
Communication research, measurement, and evaluation
Communicating with varied audiences
Issues management and crisis communication
Developing and implementing communication plans
Selecting the right communication tools
Tips for handling challenging HR communications
3:30-4:30: Daily wrap up discussion, organizational readiness Seminar wrap up discussion, moving forward

Seminar Summary:

We will begin with understanding how to leverage your power, influence, and persuasion. We define power as the potential to allocate resources and to make and enforce decisions. (see full course description)

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