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Who should attend Assertive or Aggressive? Assertiveness Skills for Executives, Managers, Supervisors and HR Professionals
Business Owners, CEOs, CFOs, COOs, VPs, Directors, Managers, HR
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Training Course Syllabus:


Assertiveness skills are required for any working professional to contribute to the organization. Management jobs demand a professional to manage the expectations of both the organization and its employees. Such jobs are inherent in taking on stress and responsibility. An organization's success depends on one's ability to lead and such leadership is a combination of communication skills, ability to build relationships and composure when handling situations especially when emotions are often running quite high.

This training session teaches how to communicate more assertively and effectively. During the webinar, you will learn how to ask for information without seeming combative. Plan how to identify and present your options or opinions without arguing positions. You will also learn how to handle the 4 most common and troublesome "assertiveness required" situations in the workplace; negotiations, emergencies, conflicts, and speaking in groups.

Objectives of the Presentation

Understand the benefits of being assertive
Understand the difference between being aggressive and being assertive
Keeping passive-aggressive behavior from causing you to lose your credibility
Understand the gender differences in demonstrating assertiveness
Learn how to project a more powerful image through nonverbal communication
Learn how to set expectations and boundaries to improve your credibility within the organization

Why Should you Attend

Do you dread asking for what you want in negotiations?
Do you often replay your workday, wondering if you said or did the right thing?
Do you agonize about determining if you are seen as assertive, and what is seen as aggressive?
Do you feel underappreciated, discouraged, powerless, most days at work? Do you feel annoyed that no one ever seems to take you seriously? Or worse, takes advantage of you? Do you feel that when you do try to stand up for yourself that you go overboard? Do you wait until you are totally fed up… and then have a melt down?

If you have trouble in the workplace with speaking and asserting yourself with self-confidence and professionalism, attend this webinar to learn how to value, celebrate and maximize your communication style to be as successful as you deserve to be in any workplace. You will learn how to handle the 4 most common and troublesome "assertiveness required" situations in the workplace; negotiations, emergencies, conflicts, and speaking in groups. You will also learn how to ask for information without seeming combative. Plan how to identify and present your options or opinions without arguing positions. Best of all, go home at the end of the day knowing you handled your day appropriately, confidently and competently and enjoy your time off without spoiling that time ruminating over the day´s details and interactions.

Areas Covered

What exactly is assertive? How much is enough and how much is too much? Where is the line and what is is the difference?
Managing emotional pressure - how to handle your cool at work when everyone else is losing theirs
Dealing with people who "push your buttons"
Tips for speaking in groups or in public to assure a confident impression
Maximizing your natural communication differences to your advantage in solving problems, during conflicts, in negotiations and thorny situations
Informational inquiry vs adversarial battle
Strong communication skills: Active listening and assertive speaking
Overcoming fear of negotiation
Staying off the people and staying on the problem
Aiming for a win/win outcome without giving up too much

Who will Benefit

The webinar will benefit: Business Owners, CEOs, CFOs, COOs, VPs, Directors, Managers, HR, Generalists, HR, Branch Managers Store Managers, Supervisors, Project managers, Team leaders

Seminar Summary:

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