Customer Support Specialist / Help Desk Analyst Certification Boot Camp Seminar training classes conferences & workshops presented by SCInc register for training on FindaSeminar.com

Home

Add your seminars

Training Calendar Creator Seminar Venues Training Provider Directory
 

New Seminar Search:  

 

Helpful links

find similar training...
Search by state...
Customer Support


Do you need help finding the right class, date, or location or other assistance?

Request information about upcoming training seminars workshops and conferences in   and other cities listed on FindaSeminar.com Submit a support request and receive a prompt reply.

We guarantee this SCInc training seminar

We are an authorized partner of SCInc

 

Price protection. The price to attend Customer Support Specialist / Help Desk Analyst Certification Boot Camp is set by the training providerThere is no added charge for our services.

We honor most training provider coupons
*.   Call  a representative to see if your discount coupon applies.


Privacy. Your personal information won't be shared with anyone but the training provider SCInc.


Security. When you register for this seminar on FindaSeminar.com your personal data and payment information is safely collected and processed using secure SSL encryption technology.

Flexibility. FindaSeminar.com offers you three ways to register for Customer Support Specialist / Help Desk Analyst Certification Boot Camp seminar by SCInc.
Register online, by phone (800) 349-1935,or fax (800) 712-5569
Who should attend Customer Support Specialist / Help Desk Analyst Certification Boot Camp
The Boot Camp is for all staff in the help desk and support center environment who are dedicated to providing outstanding levels of customer support, and is recommended for front-line support center representatives and managers who want to develop the framework knowledge of help desk and support center operations.
Reviews
Write and read SCInc reviews and reviews about the training seminar Customer Support Specialist / Help Desk Analyst Certification Boot Camp on the Seminar News Network and the Training News Network.
 

Frequently asked questions and registration options for the training seminar Customer Support Specialist / Help Desk Analyst Certification Boot Camp

 
Find Training Near You
Use our clickable map to find training near you
Use Our Clickmap
 
hotel seminars meeting space directory
hotel meeting space training facilities restaurant and lodging

 
 
 

request on site training details for the Customer Support Specialist / Help Desk Analyst Certification Boot Camp seminarRequest on site training

Customer Support Specialist / Help Desk Analyst Certification Boot Camp  

 Email information about this seminar Customer Support Specialist / Help Desk Analyst Certification Boot Camp by SCInc to yourself your manager or associatesEmail this event... View and register for other training seminars like Customer Support Specialist / Help Desk Analyst Certification Boot Camp by SCInc on FindaSeminar.com See similar training.. Find and register for other training seminars by SCInc on FindaSeminar.com Other seminars from SCInc

By:

SCInc   

For:

The Boot Camp is for all staff in the help desk and support center environment who are dedicated to providing outstanding levels of customer support, and is recommended for front-line support center representatives and managers who want to develop the framework knowledge of help desk and support center operations.

Cost:   

see Registration info for seminar cost, group discount etc.

Seminar Summary:

Prepares you for both Help Desk Analyst Certification and (its prerequisite) Customer Support Specialist Certification (see full course description)

 
 
 

 Seminar / Training class dates & locations

 

 

No seminar dates for this event are currently scheduled.  Please use the seminars search box above or choose one of the following additional training search options to find similar training.

Providers course catalog

Find seminars by state

Find seminars by city

Request on site training

Use Advanced Search


 

 
 

print the agenda print agenda for the Customer Support Specialist / Help Desk Analyst Certification Boot Camp seminar

 

Training Course Syllabus:


This is a three-day interactive course with practical exercises and group discussion to reinforce learning. Upon completion of the course, attendees will be prepared to successfully pass HDI's CSS Certification test. Course attendees will be introduced to the roles and responsibilities needed to provide the highest levels of customer service, in addition to the call center environment's processes, procedures, and basic tools and technologies. This section of the Boot Camp reinforces the reality that each customer interaction is unique and offers an opportunity to enhance the relationship with that customer. This course includes valuable information and everyday solutions for addressing the attitudes, behaviors, and relationships between customers and the support team.

The Boot Camp also contains preparatory content necessary for HDI’s Help Desk Analyst (HDA) Certification and focuses upon essential analyst skills, understanding help desk tools, and problem-solving techniques. Upon completion of the course, attendees will be prepared to successfully pass HDI’s HDA Certification test. Help desk tools, computer and network technology awareness, and problem-solving techniques increase the ability to solve problems efficiently in the support center. Real-world exercises, case studies and analyses provide creative solutions to everyday opportunities and challenges. Learn the essential skills necessary to manage the various aspects of the support center, such as processes, knowledge, assets, resources, and security. Increasing abilities to solve problems — and to create structure to become more proactive — is achieved through an increased understanding of the roles and responsibilities of the support center professional.

What You Will Learn:
 

  • The importance and benefits of measuring the delivery of customer support
  • How to create “win/win” positive interactions with customers and co-workers
  • How to identify underlying customer needs
  • How to gain agreement with customers, and meet and exceed customer expectations
  • The difference between providing solutions and satisfying a customer’s psychological needs
  • How to deal effectively with a variety of customer situations
  • How to work with unrealistic or angry customers
  • How to gain satisfied customers through better listening
  • The guidelines for problem escalation
  • The importance of delegation
  • The basic anatomy of computers
  • Basic tools and technologies used in the customer support industry
  • The importance of a business contingency plan
  • Commonly used support methods – pros and cons
  • The role of the help desk in asset management
  • Implementation of changes in the customer environment
  • Common processes in managing help desk resources
  • The basic tools and technologies used in the help desk industry
  • The basic anatomy of computers, networks, and system administration
  • The best method to solve problems more quickly, with less stress
  • How to become more creative in problem solving

Seminar Summary:

Prepares you for both Help Desk Analyst Certification and (its prerequisite) Customer Support Specialist Certification (see full course description)

print this agenda print agenda for the Customer Support Specialist / Help Desk Analyst Certification Boot Camp training seminar

 view dates and locations for this seminar

 

 
 
 SCInc training and seminar course catalog

Click any title to view upcoming SCInc training event dates and locations, class syllabus and other seminar details

 

     
 

 
     

 

  Also try the advanced seminar search tool

   FindaSeminar HomeComputer Training

unix training
training classes

 © 2002-2018 FindaSeminar.com™ All Rights Reserved.  Terms of Use |  Privacy Policy |  Training News Network