Help Desk Manager (HDM) Certification Seminar training classes conferences & workshops presented by SCInc register for training on FindaSeminar.com

Home

Add your seminars

Training Calendar Creator Seminar Venues Training Provider Directory
 

New Seminar Search:  

 

Helpful links

find similar training...
Search by state...
Customer Support


Do you need help finding the right class, date, or location or other assistance?

Request information about upcoming training seminars workshops and conferences in   and other cities listed on FindaSeminar.com Submit a support request and receive a prompt reply.

We guarantee this SCInc training seminar

We are an authorized partner of SCInc

 

Price protection. The price to attend Help Desk Manager (HDM) Certification is set by the training providerThere is no added charge for our services.

We honor most training provider coupons
*.   Call  a representative to see if your discount coupon applies.


Privacy. Your personal information won't be shared with anyone but the training provider SCInc.


Security. When you register for this seminar on FindaSeminar.com your personal data and payment information is safely collected and processed using secure SSL encryption technology.

Flexibility. FindaSeminar.com offers you three ways to register for Help Desk Manager (HDM) Certification seminar by SCInc.
Register online, by phone (800) 349-1935,or fax (800) 712-5569
Who should attend Help Desk Manager (HDM) Certification
For help desk or IT support supervisors and managers with at least 3-5 years experience within a help desk environment.
Reviews
Write and read SCInc reviews and reviews about the training seminar Help Desk Manager (HDM) Certification on the Seminar News Network and the Training News Network.
 

Frequently asked questions and registration options for the training seminar Help Desk Manager (HDM) Certification

 
Find Training Near You
Use our clickable map to find training near you
Use Our Clickmap
 
hotel seminars meeting space directory
hotel meeting space training facilities restaurant and lodging

 
 
 

request on site training details for the Help Desk Manager (HDM) Certification seminarRequest on site training

Help Desk Manager (HDM) Certification  

 Email information about this seminar Help Desk Manager (HDM) Certification by SCInc to yourself your manager or associatesEmail this event... View and register for other training seminars like Help Desk Manager (HDM) Certification by SCInc on FindaSeminar.com See similar training.. Find and register for other training seminars by SCInc on FindaSeminar.com Other seminars from SCInc

By:

SCInc   

For:

For help desk or IT support supervisors and managers with at least 3-5 years experience within a help desk environment.

Cost:   

see Registration info for seminar cost, group discount etc.

Seminar Summary:

This three-day course is designed to provide you with the knowledge necessary to successfully master strategic and tactical aspects of support center management. Upon completion of the course, attendees will be prepared to pass HDI's HDM certification test. (see full course description)

 
 
 

 Seminar / Training class dates & locations

 

 

No seminar dates for this event are currently scheduled.  Please use the seminars search box above or choose one of the following additional training search options to find similar training.

Providers course catalog

Find seminars by state

Find seminars by city

Request on site training

Use Advanced Search


 

 
 

print the agenda print agenda for the Help Desk Manager (HDM) Certification seminar

 

Training Course Syllabus:


Get certified. Soar on the cutting edge by staying current with our certification program and proven training series.

Help Desk Manager (HDM)
For help desk or IT support supervisors and managers with at least 3-5 years experience within a help desk environment.
 

A certified Help Desk Manager will: Manage service levels with customers and secondary- support personnel Conduct team building Exhibit excellent financial skills Engage themselves in change management and asset management Perform staff scheduling and workforce planning Measure customer satisfaction Determine appropriate use of technology.

Why is it important for me to become a certified help desk manager?
It is important for help desk managers that are responsible for the ultimate success of their help desk to value individual certification. The benefits are numerous and include:

  • Professional recognition by peers and employer
  • A sense of professional accomplishment
  • The promise of better job security
  • Professional advancement and promotion
  • New employment opportunities

What courses do I have to take to be HDM certified?

Help Desk Manager (HDM) Certification Course

Who Should Attend:

HDI's Help Desk Manager (HDM) Certification is for experienced help desk and support center supervisors, managers, and project managers. It is designed specifically for managers who are responsible for day-to-day operations.

HDI Help Desk Analyst Certification ensures its recipients have:

  • Mastered the skill set necessary to manage service levels with customers and secondary support personnel
  • Conducted team building exercises
  • Understanding of concepts and principles of ROI
  • Developed productive relationships with employees and the organization
  • Knowledge to professionally develop employees
  • Skills necessary to build and maintain high-performance teams

Description:
This three-day course is designed to provide you with the knowledge necessary to successfully master strategic and tactical aspects of support center management. Upon completion of the course, attendees will be prepared to pass HDI's HDM certification test.

Support centers are the key connection between customers and other corporate departments, which means that successful managers must effectively manage relationships throughout their organization. This course discusses in detail people and relationship management in a support center setting.

What You Will Learn:
 

  • Techniques for managing relationships across the enterprise
  • Understand what is required to build service level agreements
  • Tips and techniques to assist you in hiring, training, motivating, and retaining top-notch employees
  • Value of Mission/Vision statements
  • Key processes for ensuring a successful Service Center performance
  • Common technologies utilized in a service center
  • Benefits of each of the service delivery models
  • Outsourcing models and value of each model
  • How to plan and manage enhancements to the help desk organization
  • Negotiation and conflict resolution/management skills
  • Methods for building and maintaining high-performance teams
  • How to market your services internally/externally
  • Valuable tips from discussions on real-life experiences

Seminar Summary:

This three-day course is designed to provide you with the knowledge necessary to successfully master strategic and tactical aspects of support center management. Upon completion of the course, attendees will be prepared to pass HDI's HDM certification test. (see full course description)

print this agenda print agenda for the Help Desk Manager (HDM) Certification training seminar

 view dates and locations for this seminar

 

 
 
 SCInc training and seminar course catalog

Click any title to view upcoming SCInc training event dates and locations, class syllabus and other seminar details

 

     
 

 
     

 

  Also try the advanced seminar search tool

   FindaSeminar HomeComputer Training

unix training
training classes

 © 2002-2018 FindaSeminar.comô All Rights Reserved.  Terms of Use |  Privacy Policy |  Training News Network