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Who should attend Achieving High Performance Through Effective Leadership
Support and help desk supervisors, managers and directors, CIOs, CTOs and COOs.
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Achieving High Performance Through Effective Leadership  

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Seminar Summary:

This course puts leadership into practical, tangible terms by moving beyond popular philosophies and trends. (see full course description)

 
 
 

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Training Course Syllabus:


True leadership moves beyond management to inspire your team to move past mediocrity towards excellence. Ultimately, individuals who are motivated from within are more productive and creative, and a motivated team brings greater value to the organization in terms of maximized production and lowered costs.


The challenges that face those who work in the help desk - whether front-line support or management - are typically greater than what most other departments within the organization must face. In addition to keeping up with the day-to-day demands, managers are expected to be competent jugglers - solving problems, making critical decisions, and keeping the team motivated - all without dropping any of the balls. Difficult economic time, staff reduction and turnover further heighten stress levels. Strong leadership is needed to achieve organizational goals. This course puts leadership into practical, tangible terms by moving beyond popular philosophies and trends.

Youíll Learn

  • Impact of effective leadership
  • Motivation theories
  • Situational leadership and leadership approaches
  • How to put leadership into practice
  • How to grow people and inspire motivation
  • Different methods of decision making and problem solving styles
  • How to create achievement oriented teams.

Seminar Summary:

This course puts leadership into practical, tangible terms by moving beyond popular philosophies and trends. (see full course description)

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