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Who should attend Conflict Resoultion
Managers, Supervisors, Directors, HR Professionals (3.25 recertification credit hours)
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Conflict Resoultion  

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Managers, Supervisors, Directors, HR Professionals (3.25 recertification credit hours)


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Seminar Summary:

How to Turn Losing Confrontations into Win-Win Successes (see full course description)


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Training Course Syllabus:

Interpersonal conflict is a fact of life. Nobody is going to agree with everyone all of the time. But that doesn't mean conflicts must have a destructive effect on those involved - because there are right ways and wrong ways to resolve conflicts. In fact, there are several ˇ§rightˇ¨ ways, and in this workshop you'll take a look at how you can incorporate them into your organization.

Conflict resolution is the methodical process of building relationships and finding ways to achieve win-win results. If you begin by handling your current conflicts better and applying the principles you learn in this workshop, the quality of your relationships will improve and your individual, team, and organizational effectiveness will rise considerably. We'll start the workshop by discussing the startling facts about workplace conflict, what makes some conflict unhealthy, and the symptoms leading to conflict. Then we'll explore how to:

  • Minimize friction before it turns into a disagreement
  • Approach conflict situations using the five styles: fighting, avoiding, withdrawing, compromising, and initiating dialogue
  • Resolve disagreements using confrontation and problem solving, win-win conflict resolution, image exchange, cognitive restructuring, and disarmament of the opposition
  • Find a win-win solution
  • Foster trust to prevent future conflicts

    The bottom line is this: It is crucial to learn to manage everyday differences because unhealthy conflict destroys good will and causes defensiveness, anger, blame, and resentment. If you want to learn how to take control of conflict situations, come be a part of this workshop!


Seminar Summary:

How to Turn Losing Confrontations into Win-Win Successes (see full course description)

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