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| Who should attend Conflict Resoultion |
| Managers, Supervisors, Directors, HR Professionals (3.25 recertification credit hours) |
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Seminar
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Training Course
Syllabus:
Interpersonal conflict is a fact of life. Nobody is going to agree with
everyone all of the time. But that doesn't mean conflicts must have a
destructive effect on those involved - because there are right ways and wrong
ways to resolve conflicts. In fact, there are several ˇ§rightˇ¨ ways, and in
this workshop you'll take a look at how you can incorporate them into your
organization.
Conflict resolution is the methodical process of building relationships and
finding ways to achieve win-win results. If you begin by handling your current
conflicts better and applying the principles you learn in this workshop, the
quality of your relationships will improve and your individual, team, and
organizational effectiveness will rise considerably. We'll start the workshop by
discussing the startling facts about workplace conflict, what makes some
conflict unhealthy, and the symptoms leading to conflict. Then we'll explore how
to:
- Minimize friction before it turns into a disagreement
- Approach conflict situations using the five styles: fighting, avoiding,
withdrawing, compromising, and initiating dialogue
- Resolve disagreements using confrontation and problem solving, win-win
conflict resolution, image exchange, cognitive restructuring, and disarmament
of the opposition
- Find a win-win solution
- Foster trust to prevent future conflicts
The bottom line is this: It is crucial to learn to manage everyday differences
because unhealthy conflict destroys good will and causes defensiveness, anger,
blame, and resentment. If you want to learn how to take control of conflict
situations, come be a part of this workshop!
CLASS TIMES
1:00-4:30 |
Seminar Summary: How to Turn Losing Confrontations into Win-Win Successes (see
full course description) |
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