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Who should attend Excelling as a Manager or Supervisor |
First-Time Managers and Supervisors |
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Training Course
Syllabus:
EXCELLING AS A MANAGER OR SUPERVISOR TRAINING SEMINAR
In this Seminar you’ll learn ...
- Actions you can take that will establish your authority, boost your
credibility and earn respect
- 5 surefire ways leaders gain the commitment and cooperation of
workers
- How to manage up the ladder–-tips for communicating with your boss
and other executives
- How to conduct a fair and constructive performance evaluation
- And much more
This intensive day focuses on the unique challenges you face every
day in your job and offers solutions to help you fully achieve your
potential—not just as a manager or supervisor, but as a true leader
who commands respect, commitment and credibility.
WORKSHOP AGENDA
Program hours: 9:00 a.m. – 4:00 p.m.
New or not, making the leap from worker to supervisor
- What it takes to be a manager: An overview of your day-to-day
responsibilities
- Why it's important to "take charge" and put your best foot forward from
the beginning—and a half-dozen tips for doing just that
- A dozen actions you can take that will immediately establish your
authority, boost your credibility and earn respect
- The subtle do´s and don'ts in the relationship boundaries between you and
your boss
- Drawing the line on social relationships with those you manage
- 10 common management missteps you'll want to avoid
Why leadership is an essential ingredient of management
- Why bosses turn people off—and leaders turn people on
- 5 sure-fire ways leaders gain the commitment and cooperation of workers
- The advantages of being available and visible to workers
- How to develop your natural leadership ability to spark passion in
workers—and in other managers
- Understanding the long-term benefits of developing and mentoring employees
- How to develop and assert your leadership abilities in group or team
situations
Indispensable everyday management skills
- How to keep track of employees´ progress on a project without giving the
appearance that you're checking up on them
- Interviewing tips for choosing candidates who will work to achieve the
organization's goals and take pride in turning in a quality performance
- How to make delegating a natural, comfortable part of your supervisory
routine
- How to develop coaching skills that help employees reach their full
productivity potential
- Together Everyone Achieves More—how to turn a diverse group of people into
an empowered, smooth-functioning team
- Techniques for putting your creative problem-solving ability to work in
supervisory situations that call for innovative solutions
- A 5-step approach to identifying and solving any problem
- An overview of EEO and sexual harassment guidelines every manager must
know
How to make things happen—boosting worker productivity, enthusiasm and
commitment
- How to increase productivity by effectively assessing workers´ skills and
matching them to work assignments
- Using praise effectively: Why how you praise is as important as the praise
itself
- Pointing workers at the bull's-eye: How to craft goals that workers can
aim for and achieve
- The top 10 ways to harness inborn worker motivation to accomplish
organizational goals and produce quality work
- How to put the greatest management principle in the world into practice to
save you and your employees countless hours of frustration and unnecessary
work
Getting the job done right and on time: How to manage projects and
priorities
- Understanding the concept of important versus urgent: How to define your
productivity payoffs and take action for success
- Understanding the Project Life Cycle—a step-by-step map to project success
- 9 steps for defining and planning any project
- The single key to understanding how to manage multiple projects
- How to use your goals to set your daily priorities
Communication skills that make the difference
- The 10 keys to leading successful meetings
- How to deliver your message clearly and concisely in a memo or letter
- How to manage up the ladder—tips for communicating effectively with your
boss and other executives
- Using your listening skills to create a caring, understanding workplace
- How to give criticism and negative feedback without provoking workers
- 6 tips for overcoming the most common supervisor-employee communication
barriers
- How to make presentations that captivate, persuade and push people to
action
Correcting problem behavior and poor performance
- Strategies for getting to the root causes of poor performance
- A step-by-step approach to firing employees who don't measure up
- How to conduct a fair and constructive performance evaluation—and what to
do when workers disagree with your assessment of their performance
- Easy methods for overcoming tardiness and absenteeism
- The 2 key behavior modification techniques that are successful in turning
around unacceptable performance
- Mistakes happen: How to discipline employees and set up an improvement
plan that allows growth and learning to occur
Controlling conflict in the workplace
- How to save face when an employee sets you up or publicly tries to
embarrass you
- How to handle an employee who disagrees with something you want done or
the way you want it to be done
- How to handle employee complaints about working conditions
- How to deal with employees who constantly complain they have too much work
- How to deal with employee disagreements without escalating the problem
- How to avoid the conditions that foster employee conflict
Supervisor manage thyself
- Dealing with interruptions, procrastination and other time robbers: 9 tips
for budgeting your time to multiply the results you get from every day
- How to keep your cool and stay motivated even in the most heated moments
- Putting the brakes on stress even when tight deadlines and tough
situations have you working at fast-forward speed
- Why it's important to your career to stop fighting and start facing change
- How to bear the emotional burden of supervisory nightmares
- Building your assertiveness: How to project self-confidence without coming
across as arrogant or pushy
- Developing an "I'm-OK" attitude: How to put an end to self-defeating
thoughts and negative attitudes that keep you from achieving your peak
CPE Credits: 6
Field of Study: Communication
Training Seminar Time:
Training Seminar Check-In: 8:15
AM Training Seminar Class: 9:00 AM - 4:00 PM
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Seminar Summary: Learn the skills you need to be a top-notch supervisor. (see
full course description) |
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