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Advanced Interpersonal Communication  

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Seminar Summary:

In this course, students will learn how to develop effective communications skills that build positive interactions with others. (see full course description)


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Training Course Syllabus:

Title: Advanced Interpersonal Communication

Delivery Method: Instructor-led Classroom Learning

Duration: 1.00 Day(s)

In this course, students will learn how to develop effective communications skills that build positive interactions with others.

Who Should Attend:

At Course Completion:
After completing this course, students will know how to: - Interact with individuals who display a specific communication style and communicate using various verbal and nonverbal modes of communication. - Identify the elements that influence first impressions, build rapport and establish credibility with others, and build positive relationships. - Use paraphrasing effectively and provide positive and constructive feedback in a business setting. - Identify the types of ineffective supervisors and use different techniques to deal with them, and identify the steps necessary to prepare for negotiating a raise and to resign a job. - Identify the guidelines for communicating with colleagues, take appropriate steps to apologize to a subordinate, and use appropriate tactics to refuse a subordinate’s request. - Respond to customers’ complaints and identify a proper way to reject a vendor’s contract without rejecting the vendor. - Determine the nature of an organization’s culture, use the cultural network to your advantage and identify the characteristics of the roles exhibited in a cultural network, select the elements of physical culture that affect interpersonal communication, and identify the ways in which managers can build a positive culture.



Lesson 1: Communication styles and methods


Communication styles
Identifying primary communication styles
Identifying secondary communication styles
Verbal and nonverbal communication
Using verbal communication
Using nonverbal methods


Lesson 2: First impression and building rapport


The importance of first impressions
Identifying elements of a first impression
Communicating to build rapport
Building rapport
Establishing credibility
Building positive relationships
Asking questions


Lesson 3: Building relationships through feedback


The importance of providing feedback
Using paraphrasing
Providing feedback
Providing positive feedback
Providing constructive feedback


Lesson 4: Supervisors


Understanding supervisor styles
Handling ineffective supervisors
Promoting an idea
Handling human resource issues
Negotiating a raise
Handling resignation


Lesson 5: Colleagues and subordinates


Communicating with colleagues
Responding to a colleague’s idea
Communicating with subordinates
Refusing a subordinate’s request
Handling dismissal


Lesson 6: Customers and vendors


Communicating with customers
Responding to complaints
Communicating with vendors
Rejecting a vendor’s proposal
Complaining to a vendor


Lesson 7: Organizational culture


Understanding organizational cultures
Adjusting to the culture
Discussing elements of organizational culture
Identifying organizational culture
Cultural networks
Using cultural networks
Discussing roles in cultural networks
Managing physical culture
Arranging meeting space
Managing emotional culture
Using positive language
Encouraging initiative

Seminar Summary:

In this course, students will learn how to develop effective communications skills that build positive interactions with others. (see full course description)

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