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Who should attend Advanced Interpersonal Communication
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Advanced Interpersonal Communication  

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Seminar Summary:

In this course, students will learn how to develop effective communications skills that build positive interactions with others. (see full course description)

 
 
 

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Training Course Syllabus:


Title: Advanced Interpersonal Communication

Delivery Method: Instructor-led Classroom Learning

Duration: 1.00 Day(s)

Overview:
In this course, students will learn how to develop effective communications skills that build positive interactions with others.

Who Should Attend:
Everyone

At Course Completion:
After completing this course, students will know how to: - Interact with individuals who display a specific communication style and communicate using various verbal and nonverbal modes of communication. - Identify the elements that influence first impressions, build rapport and establish credibility with others, and build positive relationships. - Use paraphrasing effectively and provide positive and constructive feedback in a business setting. - Identify the types of ineffective supervisors and use different techniques to deal with them, and identify the steps necessary to prepare for negotiating a raise and to resign a job. - Identify the guidelines for communicating with colleagues, take appropriate steps to apologize to a subordinate, and use appropriate tactics to refuse a subordinate’s request. - Respond to customers’ complaints and identify a proper way to reject a vendor’s contract without rejecting the vendor. - Determine the nature of an organization’s culture, use the cultural network to your advantage and identify the characteristics of the roles exhibited in a cultural network, select the elements of physical culture that affect interpersonal communication, and identify the ways in which managers can build a positive culture.


 

Outline:

Lesson 1: Communication styles and methods

 

Communication styles
Identifying primary communication styles
Identifying secondary communication styles
Verbal and nonverbal communication
Using verbal communication
Using nonverbal methods

 

Lesson 2: First impression and building rapport

 

The importance of first impressions
Identifying elements of a first impression
Communicating to build rapport
Building rapport
Establishing credibility
Building positive relationships
Asking questions

 

Lesson 3: Building relationships through feedback

 

The importance of providing feedback
Using paraphrasing
Providing feedback
Providing positive feedback
Providing constructive feedback

 

Lesson 4: Supervisors

 

Understanding supervisor styles
Handling ineffective supervisors
Promoting an idea
Handling human resource issues
Negotiating a raise
Handling resignation

 

Lesson 5: Colleagues and subordinates

 

Communicating with colleagues
Responding to a colleague’s idea
Communicating with subordinates
Refusing a subordinate’s request
Handling dismissal

 

Lesson 6: Customers and vendors

 

Communicating with customers
Responding to complaints
Communicating with vendors
Rejecting a vendor’s proposal
Complaining to a vendor

 

Lesson 7: Organizational culture

 

Understanding organizational cultures
Adjusting to the culture
Discussing elements of organizational culture
Identifying organizational culture
Cultural networks
Using cultural networks
Discussing roles in cultural networks
Managing physical culture
Arranging meeting space
Managing emotional culture
Using positive language
Encouraging initiative
 

Seminar Summary:

In this course, students will learn how to develop effective communications skills that build positive interactions with others. (see full course description)

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