Training Course
Syllabus:
"Excuse Me??? I'm Confused"
Who Should attend: If you are in the hospitality business, such as a hotel with a restaurant or just a restaurant, retail or general public or you want to improve your interpersonal relationships, this seminar is for you!
Learn The "Baker's Dozen" for Better Corporate and Customer Relations:
- Congruence
- Communication
- Clarity
- Confusion
- Chaos
- Courage
- Commitment
- Challenge
- Change
- Choice
- Consequences
- Compassion
- Caring
The
Journey from Confusion to Comprehension
EMIC (Excuse Me, I'm Confused) is an
all-day interactive workshop that focuses on eliminating confusion in the
everyday communication process of both business and personal relationships.
Major Benefits of Workshop:
- Increase employee
morale
- Reduce employee turnover
- Increase customer satisfaction by giving
employers and employees effective tools to change and improve their
communication skills
Understanding confusion is the first step in eliminating
it.
Eliminating confusion = increased understanding.
Increased understanding =
increased knowledge.
Increased knowledge = increased comprehension.
Increased
comprehension = EFFECTIVE COMMUNICATION.
Effective communication drastically
improves both business and personal interpersonal relationships.
Business:
- Higher morale
- Better performance
- Reduced turnover
- Harmonious work environment
- Improved C.S.I. (Customer Satisfaction Index)
- Increased sales
- Increased
referrals
- Greatly increased repeat business
- Vastly reduces stress and tension in
the workplace
- Happy employer
- Happy employee
- Happy customer
Personal:
- It's no
accident, "Relate" is half of "Relationship"
- Better understanding, puts "Relate"
back in "Relationship"
- Reduces stress
- Increases happiness
This is an event you don't want to miss. Sign up today as seating is limited to 30 per session.
Class Time
8:00 AM - Check -In and Begin with a Continental breakfast
8:30 AM - Class Begins
12:00 - 1:00 Lunch (provided by Dream Achievers)
5:00 PM - Class Ends
We give you the tools to stay "In Learning"
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