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Who should attend Customer Service Excellence
Managers and supervisors, customer service representatives, salespeople, service technicians, installers, delivery people, secretaries and receptionists, anyone whose job requires dealing with other people in a service role!
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Customer Service Excellence  

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Managers and supervisors, customer service representatives, salespeople, service technicians, installers, delivery people, secretaries and receptionists, anyone whose job requires dealing with other people in a service role!

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Seminar Summary:

What to do and How to do it training for all who are in customer contact roles and for managers who want to get commitment for customer service excellence in their organizations! (see full course description)

 
 
 

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Training Course Syllabus:


Everyone talks the game – "Customer Service" - "Excellence" - "Total Quality" - "Continuous Improvement" - "7 Habits" – but few actually manage to do it! If you want to learn how to really make it happen in your organization; how to truly instill a commitment to these concepts; how to develop the skills to create excellence in customer service, this is the seminar for you! Who comes to mind when you think of Customer Service Excellence? Disney parks? Nordstrom? Singapore Air? All are known to be among the best at providing customer service and now you can learn the skills they teach employees. Excellent customer service requires doing the basics - consistently and skillfully. You and your organization can start impressing customers and keep them coming back again and again by using what you learn in this “how to do it” seminar. Join us for a valuable and exciting day of learning!

Seminar Summary:

What to do and How to do it training for all who are in customer contact roles and for managers who want to get commitment for customer service excellence in their organizations! (see full course description)

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