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Who should attend Effective Complaint Resolution
Managers, Supervisors, Directors
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Effective Complaint Resolution  

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Seminar Summary:

Effective complaint resolution can save the relationship you have with an unhappy guest (see full course description)

 
 
 

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Training Course Syllabus:


Effective complaint resolution can save the relationship you have with an unhappy guest. We all know that we are not perfect. Although we strive for perfection on a daily basis, the reality is that it is next to impossible to please everyone. We need to understand that a complaint is truly a gift from our guests to help us become better. The loyalty that we can receive by saving the relationship of an unhappy guest translates into more business. Most people are honest, so operating on that premise will help you resolve guest issues with less stress, greater effectiveness and positive guest satisfaction.

Who Should Attend

  • New Managers
  • Business Owners
  • Department Heads
  • Anyone who truly values each and every guest

Topics Covered

  • Why our guests complain
  • Understanding emotional intelligence
  • A complaint is really a gift
  • How to save a guest relationship short term and long term
  • How a complaint is more of an opportunity to shine
  • When does it go to far

Whatís In It For Me?

  • Positive image for your business
  • Decreased stress
  • Guest loyalty
  • Better relationships
  • Increased bottom line
  • Fun

Seminar Summary:

Effective complaint resolution can save the relationship you have with an unhappy guest (see full course description)

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