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Who should attend Complete Mac Administration Course - Mac OS X
Anyone who is in a position that supports Macs. This seminar has a small student-to-instructor ratio which allows students to get answers to their specific problems. This course is designed for those with a basic to intermediate level training need for support training.
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Anyone who is in a position that supports Macs. This seminar has a small student-to-instructor ratio which allows students to get answers to their specific problems. This course is designed for those with a basic to intermediate level training need for support training.

Cost:   

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Seminar Summary:

The Complete Mac Administration course will cover Mac hardware and OS troubleshooting and problem solving, Mac networking, and Mac administration on Mac OS X systems. This course will more than qualify you to pass the Apple Help Desk Support certification. (see full course description)

 
 
 

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Training Course Syllabus:


Mac Administration Course -- Mac OS X (five days)

Classes are 9:00am-4:00pm, Monday through Friday.



Who Should Attend:

Anyone who is in a position that supports Macs. This seminar has a small student-to-instructor ratio which allows students to get answers to their specific problems. This course is designed for those with a basic to intermediate level training need for support training.



What You Will Learn:

The Complete Mac Administration course will cover Mac hardware and OS troubleshooting and problem solving, Mac networking, and Mac administration on Mac OS X systems. This course will more than qualify you to pass the Apple Help Desk Support certification.



Featured Solutions:

You will use and see demonstrations of the latest software and techniques to maintain your Macs. You will receive two reference books that can be used when you return to your office.



Seminar Agenda:

Day One -- HARDWARE OVERVIEW

  • Introductions
  • Break Times
  • Class Expectations
  • AppleCare Protection Plan
  • Bits vs. Bytes
  • Processor and Computer Types
  • New World ROM/Open Firmware
  • Universal Motherboard Architecture
  • Apple G3, G4, G5 Revisions
  • PowerBook/iBook Revisions
  • CPU Upgrades
  • Take-Apart Procedures
  • Peripheral Support
  • FireWire - IEEE 1394
  • USB 2.0
  • BlueTooth
  • PCMCIA Devices
  • Adapters
  • ADB/Serial
  • PCI expansion slots
  • Logic Board
  • Ways to Kill your Logic Board
  • Ways to Reset Logic Board
  • Parameter RAM and NVRAM
  • Open Firmware Resets and Updates
  • Internal Battery
  • Cuda Button - PMU Reset
  • Overnight logic board reset
  • RAM
  • RAM Types
  • Video RAM
  • Installing RAM
  • Methods for Testing RAM
  • Problems with Displays
  • CRT Discharge Procedure
  • Problems with Displays
  • Video Adapters
  • SVGA, AGP, DVI, and ADC
  • Multiple Displays
  • Quartz Extreme Requirements
  • ATA/SATA/SCSI Drives
  • Compatibility and Limitations
  • Disk Formating and Directory Structures
    • Apple's Disk Utility
    • HFS - Hierarchical File System
    • HFS+
    • File System Journaling
    • UFS - UNIX File System
    • Disk Partitioning
    • RAID
    • Disk Repair/Permissions Repair
  • Mac OS X Installation Options
    • Mac OS X Tiger System Requirements
    • Tiger Setup Assistant
    • Fresh Install or Upgrade
    • Archive and Install
    • Erase and Install
    • Install Assistant
    • Software Update
    • Disk Imaging Options

Day Two -- MAC OS X OVERVIEW

  • Mac OS Overview
    • Brief Mac OS History
    • Mac OS 9 - Mac OS X Comparison
    • Benefits of 64 bit OS
    • Apple's Previous UNIX Ventures
    • Panther/Tiger Comparisons
  • Aqua Graphical User Interface
    • The Finder
    • Spotlight
    • Dashboard
    • Finder Preferences
    • View Options
    • Apple Menu
    • Other Menus
    • The Dock
    • Dock Preference Pane
    • Add/Remove Items from Dock
    • Dock Shortcuts
    • Files, Disks and Folders in Dock
  • System Preferences
    • .Mac Sync
    • Parental Controls
    • Voiceover
    • System Panes
    • Application Environments
    • Classic
    • Problems with Classic
    • Troubleshooting Classic
    • Carbon
    • Cocoa
    • Java 2
    • BSD
  • Standard Applications
    • A look at the stock apps that ship with 10.4
    • IChat AV
    • Safari RSS
    • Apple Mail Enhancements
    • Automator
    • Application Download and Install Exercise
    • Application Services
  • The Graphics Layer
    • Core Image
    • Quartz
    • Quartz Extreme
    • Open GL
    • QuickTime H.264
  • Darwin
    • Mach and BSD
    • Open Source
    • Memory Protection
    • Preemptive Multitasking/Multithreading
    • Advanced Virtual Memory
    • Symmetric Multiprocessing
    • A First Look at User Domains...

Day Three -- SYSTEM COMPONENTS & TECHNOLOGIES

  • Adding and Managing Users
    • Normal User Account
    • Admin User Account
    • Root User Account
    • Enabling Root User
    • NetInfo Manager
    • Directory Access Utility
    • User Controls/Parental Controls
    • Deleting Users
    • International Users
  • A Closer Look at System and Library Directories
    • Domains
    • Library Directories
    • Receipts
    • Start Up Items
    • Safe Boot/Safe Login
    • Customizing Library Directories
    • Kernel Extensions
    • Application Packaging
    • Bundles
    • Frameworks
    • File Name Extensions
    • Preferences System
    • Software Distribution
    • UNIX Symbolic Links & Aliases
    • Invisible Files
  • Fonts
    • Font Types
    • Font Locations
    • Font Book Utility
    • Importing Fonts from OS 9/Windows
    • Character Palette
    • Font Management Utilities
  • UNIX Introduction
    • The Terminal Application
    • UNIX Navigation

Day Four -- TROUBLESHOOTING & NETWORKING

  • Customizing the UNIX Shell
  • UNIX Navigation
  • Shell Commands
  • Changing Permissions/Owner
  • UNIX Text Editing
  • Installing UNIX Software
  • su and sudo
  • Verbose Mode
  • >console from Login Window
  • Single-User Boot
  • Remote Login using SSH
  • Creating Shell Scripts
  • System/Network Admin from UNIX
  • Automating System Maintenance
  • Networking
    • Internet Preference Pane
    • .Mac Account Overview
    • Network Preference Pane
    • Automatic Location
    • Airport Wireless Networking
    • Modem Configuration
    • Internet Connect/VPN Connections
    • Network Utility
    • Network Troubleshooting
    • Network Security
  • Printing
    • Print Center Application
    • Adding Printers
    • Print Options
    • Bonjour (Rendezvous)
    • Advanced Print Options
    • CUPS/Open Source Solutions
  • File Sharing
    • Personal File Sharing
    • Windows File Sharing
    • Cross Platform Issues
    • Personal Web Sharing
    • Remote Login
    • FTP Access
    • Remote Apple Events
    • Printer Sharing
    • Troubleshooting
    • Security Issues
  • Basic Troubleshooting Steps
    • Troubleshooting Utilities
    • Hardware Compatibility Issues
    • Use of Root
    • Verbose Mode
    • Single User Mode
    • Command Line Troubleshooting
    • Apple Disk Utility
    • Third Party Utilities

Day Five -- PROBLEM SOLVING & SERVER ADMINISTRATION

  • Troubleshooting Exercise
    • You are presented with an opportunity to test your knowledge and problem-solving skills in a classroom situation. Your system has been scrambled with a variety of typical problems one might encounter. You will enjoy this challenging and practical troubleshooting exercise. This is a timed session and the solutions will be provided upon conclusion of exercise.
    • Apple's Remote Desktop
      • ARD Client Install and Setup
      • Remote User Monitoring
      • Remote User Interaction
      • Remote Machine Management
      • Timbuktu/NetOctopus
    • Disk Imaging and Back Ups
      • Steps to Creating a Disk Image
      • Restoring from a Disk Image
      • Backups
      • Disk Imaging
    • OS X Server Overview
      • Basic System Overview
      • Server Tools
      • Client/Server Admin
      • Netboot/Netinstall
      • WorkGroup Manager
      • Server Admin Tool
      • Tiger Server Overview
      • Mac OS X Migration Path

Seminar Summary:

The Complete Mac Administration course will cover Mac hardware and OS troubleshooting and problem solving, Mac networking, and Mac administration on Mac OS X systems. This course will more than qualify you to pass the Apple Help Desk Support certification. (see full course description)

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